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Were looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions.The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability. Roles & responsibilitiesManage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met.Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.Providing motivation, coaching and feedback to team members to enable them to improve their performance.Manage team and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met.Motivate team members and control attrition.Complaint and escalation management.Provide coaching and feedback to team members to enable them to improve their performance.Assist new hires such that they are productive on the floor in the shortest possible time frame.Client Interaction, where required – Daily/Weekly/Monthly.Productivity Improvement and Employee engagementEnsure compliance with internal policies and procedures, external regulations, and information security standards.Management reporting and oversight.Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing team. Minimum RequirementsMatricAt least 2 years experience in a leadership role, in contact centre short term insurance sales.Must be technologically savvy.Certificate in supervisory management, ideal but not essential.Understanding of IR and HR policies.Ability to handle escalations and take ownership. Join us as a dynamic Insurance Team Leader and empower your team to achieve unparalleled success while making a positive impact on our clients lives.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789272&xid=1108_182448
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Our Client who is a well know Leader in the Airline Reservations industry is seeking to employ GREEK, ITALIAN, GERMAN, Speaking Agents to join the team on a permanent basis with a very competitive salary. If you meet the below requirement feel free in making contact with us.
This position is REMOTE based all over South Africa!!!!
Job description: • Work for a prestigious airline brand on various work streams• Assistance to passengers with pre & post flight departure travel-related queries in customer relationsdepartment in Greek & English languages• Work on airline reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels daily.• Fully paid product and systems training provided.• Daily interactions with international passengers with queries and compliments• Required to meet specific key performance indicators and meet expected client service levels.• Demanding and time-sensitive call Centre environment
Requirements:• Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)• We are targeting candidates located in South Africa• Permanent residence permit/ South African ID holders preferred.• VISA candidates will be considered for foreigners residing in South Africa.• Excellent Computer literacy & technical skills• No criminal record.
Additional Information :
Work from HomeLaptop will be provided. Candidate must have fibre / stable ADSL internet connectivity.Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may beconsidered - minimum of 20 hours per week)Working hours: Mon-Fri 08h00 – 19h00 including weekends (09h00-17h00). EU daylight savings willapply. .Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom.
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QUALIFICATIONS AND EXPERIENCE:
• Grade 12 (Matric)
• Minimum of 2 - 4 years’ experience in administrative environment.• Strong Proficiency in relevant computer packages (MS Office) and software packages (MS Office)
Office Support:
• Maintain the reception area. Must always look professional.• Ensure the efficient and effective operation of the reception area.• Answer all incoming calls and direct caller’s inquiries to the relevant person.• Communicate detailed and accurate messages to staff members.• Receive and act as first point of contact for all contractors/customers/ tenants and assist with queries.• Hostess and welcome guests, directing them to appropriate boardroom.• Preparing boardrooms for tenants, clients, and team meetings.• Inform relevant staff of visitors’ arrival.• Offer refreshments to visitors.• Assist scheduled contractors with access to the building.• Manage communication to both retail and corporate tenants at the Marc.• Daily checks on the cleanliness of the precinct e.g. bathrooms, pick-up zones, smoking areas.• Keep and maintain a key register for all vacant shops and offices within the precinct.• Project a professional image of the company by:
o Delivering friendly and efficient service.o Ensuring calls are dealt with speedily.o Effectively answer or direct queries or enquiries.
• Assist the property management team with all administrative functions of the office.• Ensure all new tenants are sent flowers to welcome them to the Marc.• Update the internal telephone directory monthly.• Responsible for all other duties as assigned by management.
Administration of Precinct:
• Professionally and effectively, and in accordance with specific policies and procedures, administer and manage the facilities management services for the precinct in respect of:
o Processing of internal & external written and telephonic communicationso Logging calls for all reports handed in by the service providers or property management team.o Assist in managing invoice spreadsheets and ensure that contractor’s quotes and invoices have been forwarded for payment to the finance department.o Follow up on all outstanding invoices to ensure payment is made.o Assisting with the coordination of cleaningo Ensure enough cleaning staff, as per SLA is on site daily.o All equipment is available and fully functional.o Ensure security is on site, as per SLA.o Daily efficiency of the help desk.o Attend all Property Management Meetings, record and communicate minutes time...
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Our client well know in the facilities and property industry are on the lookout for a Operations Manager to join the team full time.
Main purpose and objective of the position:
Inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager
Experience / Education:
A minimum of 3 years’ experience in Facilities / Operations Management. Minimum qualification Grade 12. Electrical, Mechanical or Construction background and Technical skills would be a recommendation.
Skills required:
Quality/standards awareness and implementation, Basic contract management, Co-ordination Skills, Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office (Word, Excel and Outlook), Windows NT, Nicor. In depth knowledge of GPS lease conditions including house rules, knowledge of housekeeping principles, Advanced technical knowledge.
Must have experience and knowledge of:
Budgeting & Expense ControlBuilding Management & AdministrationTenant Installations, Revamps & UpgradesPeople Management (Internal & External)Financial & Business AcumenCustomer & Quality focusDrive for Productivity
Interface / relationships with:
Internal: Property / Centre Manager, Lease Administrator, Debtors Administrator, HandymanExternal: Contractors, Landlord, Tenants
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjYwMjY0MjEzP3NvdXJjZT1ndW10cmVl&jid=1518375&xid=2660264213
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Dutch & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MDM2NDM2NDc/c291cmNlPWd1bXRyZWU=&jid=1474028&xid=803643647
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IT Operations Lead / Manager:
We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company’s computing needs in our sites in Cape Town
The successful candidate must have a proven professional experience and a detailed knowledge of industry’s best practice processes.
Responsibilities
Compile and manage the technology strategy in alignment with the business strategy.Must be working in a Call Centre environment Manage relationships and SLA with all external suppliers.Manage information technology and computer systems.Plan, organize, control and evaluate IT and electronic data operations.Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.Ensure that all areas of the business are operational.Conduct ongoing research to improve the technological assets of the company.Manage efficiencies of the department as well as the effective delivery of services and solutions.Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture.Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements.Consolidate business technology platforms and create plans for each platform.Track, analyse and monitor technology performance metrics.Establish technology standards and communicate technical information to the organisation.Maintain asset register.Maintain IT risk & issue register.Create and implement the organization’s IT policy and best practice standard operation processes and manuals.Performing routine system audits.Running routine system operations reports and sharing them with management.Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
Email your CV to james@abcworldwide.com
Be so kind and share current salary, updated salary and notice period.
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Brief Job description
provide superior airline reservation services to customersDuties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.
Requirements
Skills & Knowledge
Native/ Advanced level Italian & English Language SkillsMatric (Grade 12 or Equivalent qualification)Computer literacy at intermediate levelNo criminal recordExperience in Customer Services / Call Centre / travel and tourism sector advantageousDemonstrated ability to resolve customer complaints and offer alternative solutions
Work hours
8.5 – 9 hour shifts per day on rotationShifts to be rostered from Mondays to Sundays including local and market public holidaysOperational hours: 09h00 – 21h15Work from home or work at offices (located in V&A Waterfront, Cape Town)Work from home requires own Fibre fixed line internet connection & UPS solution at own costTraining: 4 – 6 weeksProbation period: 4 months
Salary and Benefits
Permanent, Full-time employmentMarket-related salaryWork from home or at officesPaid TrainingBenefits:
Employee assistance programmeHealth insurance benefitProvident fund
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQ2NzYwMzI5P3NvdXJjZT1ndW10cmVl&jid=1474027&xid=2846760329
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We are looking for a Talent Acquisition Head to design and implement recruiting strategies for our SA operations.
Roles and Responsibilities include –
Building talent pipelinesLeading all sourcing strategiesManaging external partnerships with colleges, job boards, agencies and HR software vendors
Responsibilities
Build talent pipelines for current and future job openingsLead all sourcing strategiesManage external partnerships with colleges, job boards, agencies etc.Implement online and offline employer branding activitiesPrepare and review annual recruitment budgetOversee all stages of candidate experience (including application, interviews and communication)Forecast hiring needs based on business growth plansManage, train and evaluate team of recruitersParticipate in and host recruitment events to drive awareness of our companyDevelop a network of potential future hires (e.g. past applicants and referred candidates)Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.
Skills required
Proven work experience as a Talent Acquisition Lead or similar roleDemonstrable experience managing full-cycle recruiting and employer branding initiativesSolid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc)Hands-on experience with Applicant Tracking Systems (ATSs) and HR databasesGood team-management abilitiesExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
If you are keen
Please send me the following to this email : james@abcworldwide.com
Update CVCurrent Salary Expected SalaryNotice Period
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LetsLink Medical Recruitment Agency is assisting one of the leading health insurance product providers in South Africa to employ a Call Centre Agent to work in the Gap Cover department.
Requirements to apply:
1 year or more relevant experience (Call Centre) Customer Service training FAIS Compliance (RE5 Certificate) is essentialMatric or equivalent qualification Excellent English communication (verbal and written) Ability to manage large amounts of inbound calls in a timely mannerCustomer Service skillAttention to detail Resilient: must be able to work under constant measurement and pressureAdvanced computer skills
Salary: Salary range between R1k and R15k per month
Working hours: Normal office hours
How to apply: Interested candidates who meet the above criteria are requested to e-mail a detailed CV to vacancy@letslink.co.za or to contact Gary on +27(0)110261907
Please view our website: www.letslink.co.za LetsLink is a registered recruitment agency, specializing in placing all staff in the Healthcare, Medical and Pharmaceutical sector.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent. If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner.
https://www.ditto.jobs/job/gumtree/334552044?source=gumtree
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Application and investigative support/development of ERP financial systems and sub systems. Provision of programming changes to high technical level of competence to correct bugs and ensure high levels of quality are maintained. Identification of system errors and issues, and responsible decision-making on best-fit scenarios /best solution to pursue in addressing these. Delivery of program designs from logical/functional specifications, to ensure high quality development, maintenance, and enhancement of financial systems and sub systems. Execution, implementation and onsite support of new functionality released to production environments
Primary Responsibilities for the Role
Investigate system malfunctions across financial systems and sub systems
Support application systems and business processes
Annotate detailed solutions to assigned logs on the call tracking system in a clear and concise manner
Determine severity of issue and respond to client within SLA-stipulated timeframes ensuring solutions are communicated and understood by end users
Make required programming changes to high technical level of competence to correct system bugs, while ensuring high levels of quality are maintained
Adhere to stipulated best-practice roll-out procedures, and ensure necessary documentation and UAT has been signed off in accordance with agreed processes before any change is released
Provide clear and detailed input to development teams with regards to any system changes
Provide professional support ensuring user satisfaction and clear understanding of system functionality
Identify system errors and issues and make decisions with regard to the best solution that can be provided
Provide onsite system training to end-users where required
Provide system implementation /support functions as and when assigned
Create logical, innovative solutions to complex requirements
Provide technical estimates to project managers where required
Review technical deliverables to ensure that what has been built meets user expectation
Manage quality assurance, system & user acceptance testing where required
Require minimal supervision, and demonstrate ability to take high ownership of work assigned
Execute software configuration where required, adhering to standard protocol.
Follow-up, update and close all issues on call-logging system after resolution, ensuring that end-user is satisfied with end result
Provide guidance and support to junior/other intermediate developers to ensure that enhancement/project deliverables are met within required time and budget estimations.
Desired Skills, Experience and Qualities:
Education & Qualification
BTech, IT/Computer Science degree or diploma
Preference if OCP certificatio...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDgxMTE5MDA5P3NvdXJjZT1ndW10cmVl&jid=1260906&xid=1481119009
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In need of Advisor/ SME Trainer (Call Centre) (George Area)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clients
Education
Matric and above
Experience
At least 12 months in BPO/ Call Centre environment
Please send contact details to
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MjcyODMwNTM/c291cmNlPWd1bXRyZWU=&jid=1321142&xid=527283053
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If you reside in Pretoria or close to Pretoria, have a valid drivers license, A+ and N+ certificate with no less than 3 years 2nd and 3rd line support, then send me your CV!
Incumbent will be responsible for offering desktop and technical support related to hardware and software
Installing software, troubleshooting, repairs and maintenance
Give clients detailed feedback on queries logged
Offer 1st line support
Assist with asset register maintenance
Procuring endpoint devices
Closing calls via the JIRA system
Excellent communication skills
Technical
Great customer service skills
Solutions driven
Must have a clear criminal record, clear credit (ITC) as this is the insurance sector
Great track record - contactable references
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDkwNTkxOTY/c291cmNlPWd1bXRyZWU=&jid=1618845&xid=149059196
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
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Basic Function:
The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and assurance related improvements and performance. Manage a team of QCA and clients within the vertical.Essential Functions:
Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience.· Analyze business processes and assist in identifying problems and mitigating plans for quality improvement.· Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients.· Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.· Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements.· Facilitate the sharing of best practices from within and outside the organization and implement them· Planning and managing budget and resource allocation for the assigned verticalPrimary Interactions:Enabling functions· Transitions· Operations· Clients · Others as may be requiredOrganizational Relationships:Reports To: Country HeadSupervises: Quality Assistant Managers, Quality Managers,Sr. Quality Managers, AVP of Quality and SAVP of Quality Education:
Graduate degree is a must degree in a quantitative discipline is preferableMBA preferred but not essentialBB Trained from recognized instituteWork Experience:
Minimum 7+ years of total work experience· Must have 3+ years of direct team management experience with demonstrated success and financial results· Must have 5+ years business/operations experience with at least 2-3 years of relevant experience in BPO· Must have 3+ years quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution
If you are keen on this role,
Please share the following to this email: james@abcworldwide.com
Updated CVCurrent salary Expected salaryNotice period
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDEyNDMxMzc1P3NvdXJjZT1ndW10cmVl&jid=1506071&xid=3012431375
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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to
· Responsible for documenting internal installation SOP’s and all project related documents
To ensure high quality customer service
· To uphold adapt it micros values and procedures
To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE
a) Project Implementation
Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from
The HSC will arrange a handover meeting with the project manager upon returning from a
client’s site, during which the project manager will be briefed on all aspects of the installation.
Create a copy of each clients’ latest database and store it at the Adapt IT All client
databases are to be stored on CD/HDD or Cloud storage inside the customer’s file.
Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th...
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This role is within the MyMicros Hosted Services department of Micros South Africa, providingmaintenance and support on all Hosted products and infrastructure. Ensuring at all times thatthe company’s process and control measures are adhered to.
Responsibilities:
Ensure technology is accessible and equipped with current hardware and software.Ensure industry best practices is applied with regard to ( Operating Systems, Security,Database recovery,etc).Troubleshoot hardware, software and network operating system problemsReport health status of the systems/servers on a daily basis.Provide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTravel to Data Centre collect and drop off equipment for repairsProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resourcesMonitor and maintain technology to ensure maximum accessTroubleshoot all technology issuesMaintain log and/or list of required repairs and maintenanceMake recommendations about purchase of technology resourcesResearch current and potential resources and servicesAdvise staff of security breach and/or change in password or security statusTo ensure Backup strategy is adhered too.To ensure Security strategy is adhered too.Maintain and configure VMware cluster.Maintain and configure SAN equipment.Maintain LAN support, server support, licensing, WAN connectivity, applications, networksecurity and monitoringTo ensure all clients are updating correctly to the MyMicros environment.Assist and mentor the implementation team regarding the technologies used in the DataCentre.To ensure accurate and timely updates of logged support issues one the in-house calllogging system.To be aware of escalation procedures as communicated from time to time.Be responsible for interaction with customers via email, telephone etc.Research and test problems to confirm, isolate and identify what caused the problem andsolutions. When unable to resolve problems, escalate to the correct channels.Maintain all documentation required by Micros.Assist with the occasional implementing, testing and writing of any documentation that maybe required.To carry out other appropriate scheduled, work, tasks and duties in any of the companypremises as and when required.Test and troubleshoot new versions prior to release.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated ...
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Life and Funeral Sales Call Centre Agents
Menlyn
Permanent
We are seeking Call Centre agents with experience in long term insurance.
Basic and commission.
Requirements:
MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTI1ODgxOTM5P3NvdXJjZT1ndW10cmVl&jid=1627310&xid=1125881939
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Job Title: Outbound Sales ConsultantLocation: BellvillePerm/Contract: Permanent
Who are we?SPF Distribution is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meeting the financial needs of our clients.
Our vision: We aspire to be the best at building enduring relationships by connecting clients and intermediaries. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer life’s financial questions. ULTIMATELY WE GROW AND PROTECT WEALTH.
What will you do?• Selling products telephonically • Achievement of sales targets and objectives • Adherence to Quality and Compliance processes to minimize business risk • Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind • Maintain optimal operational efficiencies based on productivity measures • Adapt and change to fit in with changing business operational requirements • Resolve complaints and objections • Build and maintain good client relationships • Managing information regarding new products, rate changes, rulings, training updates etc. • Keep abreast of developments and trends in the Industry – self learning • Ensure commitment to the FAIS Fit & Proper qualification requirements
What will make you successful in this role?Qualification & experience• Grade 12 or a relevant NQF 4 qualification • 1,5 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with targets attached to the sales)• Financial services experience (advantageous)
Knowledge and skills• Good understanding of Financial Services Industry related legislation and regulation• Understanding of sales processes and servicing industry• Outbound Sales experience is required• Fluency in English and one other South African official language • A clear criminal and credit record • Commitment to the FAIS Act and meeting Fit & Proper qualification requirements • Willingness to work overtime.Personal qualities• Selling skills • Computer literacy • Communication• Planning and organising • Building and maintaining relationships • Treating Customers Fairly • Initiative • Results Driven/Achievement orientated • Continuous learning • Tenacity
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83ODMxOTQ2Nzg/c291cmNlPWd1bXRyZWU=&jid=377081&xid=783194678
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Key Responsibilities
Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.Promote the wider Company business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedlyTo maintain high standards of service and communication with the member throughout the request/member journeyTo keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakesTo ensure that any requests that could result in commission for company are capitalised on and accurate invoicing is produced.To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option
Requirements
Fluency in English and Norwegian is required. Excellent written & oral communication is a MUST. Fluency in other languages, particularly Norweigian is highly regarded, is a plus, but not mandatory. Please be prepared to take language test in any language you mention as a skill.Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as first-hand experience booking flights, hotels and have confident to make other travel reservations3+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreException...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MDcxNDAzNzQ/c291cmNlPWd1bXRyZWU=&jid=377166&xid=707140374
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A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.
Come and join the team to benefit from the following:
Medical aidShift allowanceIncentivesSubsidised TransportA young and vibrant work environmentExposure to international clienteleTraining and great growth potential within the company
You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:
Qualifications and experience:
Matric or High School equivalentPrevious customer service experienceInbound Call Centre experience advantageousPrevious travel or tourism industry experience advantageous
Competencies:
Excellent language skills in German (mother tongue) and EnglishExceptional communication skillsComputer literate in MS Office packageExceptional service and support orientationClear criminal and credit recordAbility to work shifts: Monday - Sunday
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzIxMDAyMDMwP3NvdXJjZT1ndW10cmVl&jid=1156163&xid=3321002030
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