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*Reference: DBN001899-LP-1*
A global company within the fuel, oil and gas industry is seeking a Senior System Analyst to be responsible for the company’s communications, maintenance, reliability, support, and continuation of operations within the group. This includes the maintenance and security of the company’s computer systems and the ability to identify and anticipate potential issues and report on them. Based in Port Elizabeth.
This is a highly technical role, and you will be performing duties that align with 1st, 2nd and 3rd Line Support functions and effective end user as well as senior stakeholder communication is essential
*
Qualifications and Experience:*
* Grade 12/Matric.
* Basic Degree or Diploma in IT with relevant IT certifications.
* CompTIA Network+ or CCNA advantageous.
* Minimum 7-10 years’ experience in IT Analyst or Administration field.
* Any type of development and programming is advantageous.
* CMD, powershell or VB scripting added advantageous.
*Knowledge and Skills:*
* Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC.
* Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP.
* Working knowledge of MS Azure, Azure Active Directory.
* Working knowledge of Cisco firewall/switches, Microsoft Server 2012 and 2016 and HyperV.
* Proactive troubleshooting skills.
* Impeccable verbal and written communication skills.
* Well organised.
* Very good time and priority management skills.
*Duties and responsibilities:*
Ensure all systems are operational, adequately monitored and maintained:
* Provide day to day end-user support
* Troubleshoot any ad hoc IT issues
* Monitor, manage and actively patch servers and workstations
* Periodically review server logs for potential problems
* Patch workstation clients and applications regularly
* Adhere to IT framework and policies in accordance to Group standard
* Manage and monitor fax, print and copier services and facilitate daily operations.
Support internal stakeholders and manage third party vendors:
* Understand the business functions and improve IT processes.
* Conduct staff training when necessary.
* Support users on in-house developed and deployed applications
* Participate and manage project rollouts.
* Manage external vendors, monitoring SLA.
* Ensure outsourced services are in-line with Service Level Agreement.
Perform IT reviews and assessment of procedures and controls:
* Create and maintain documentation on IT manuals and procedures.
* Implement and manage new processes.
* Prepare regular and ad hoc systems reports.
Ensure efficiency in responding to and fixing user problems:
* General desktop support: Printing setups. Office and Application support.
* Creating users, resetting passwords, access levels, file interface validation, etc. across all clients.
* Remotely manage South African office IT operations and support end-users.
* Manage telecommu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3NjQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1246143&xid=1555_57645
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Overview:
A Service Technician (Printers and Copiers) is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction.
Minimum Requirements:
Grade 12 / MatricRelated technical certifications or qualification (advantageous)3+ years’ experience in a similar roleStrong knowledge of printer and copier hardware, software, and networking concepts.Proficiency in diagnosing and resolving technical issues related to printers and copiers.Familiarity with different printer technologies and manufacturersExperience in using diagnostic tools, software utilities, and troubleshooting methods.Must have a Valid driver’s license
Responsibilities:
Installation and Setup:
Install and configure printers, copiers, and other office equipment at customer sites.Set up network connectivity, drivers, and software to enable proper functionality.Conduct tests and ensure devices are functioning correctly.
Maintenance and Repair:
Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.Repair/replace faulty components, such as print heads, rollers, circuit boards, or sensors.Upgrade firmware and software to enhance device performance and security.Maintain accurate records of maintenance activities, repairs, and parts inventory.
Customer Support:
Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools.Analyze and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations.Educate customers on device operation, maintenance best practices, and troubleshooting techniques.
Quality Assurance:
Test repaired/serviced devices to verify functionality before returning to customers.Perform quality checks to ensure print and copy output meets established standards.Stay updated on industry trends, new technologies, and advancements
Inventory and Documentation:
Maintain an inventory of spare parts, tools, and supplies needed for repai...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTQ1MjE0NTA0P3NvdXJjZT1ndW10cmVl&jid=1610925&xid=3545214504
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