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1
Role
Holistically manage a cluster of (6-8) QSR (Quick Service) restaurants through effective leadership and high impact training of management teams. Through our people & service promise, deliver world class customer centric experiences that maximise sales & profit. The Area coach plays a pivotal role for the area performance which is measured by the area balance scorecard. As QSR market leader, the brand standards are a critical component entrusted to area coaches for 100% operational compliance. A substantial part of the area coaches’ day is spent inside restaurant’s conducting structured and tailored restaurant visits with Restaurant General Managers.
Responsibilities :
• Assume a strategic role in estimating future growth capacity
• Identify leadership qualities of teams to grow into management positions
• Develop and continually improve processes to maximise operational efficiency
• Plan and develop strategy for operational management and development
• Drive sales & customer growth through the implementation improved customer satisfaction programs
• Customer complaints resolution (health inspectors, customers and employees, etc.)
• Evaluate performance of Restaurant Managers against established targets, identify and train on opportunities
• Maximize profit through operational excellence and spend smarter initiatives
• Comply to all reporting and control standards and procedures of the company
• Partner with People Capability Coach for designated certification on Teams and Managers
• Partner with Marketing manager for effective implementation of marketing promotions (LSM) to drive sales
Critical Competencies :
• Intermediate to Advanced MS Office skills (Teams, Excel, MS Office, PowerPoint)
• Excellent command of the English language
• Position requires working over some weekends and during festive season
• Strong commercial skills & business acumen
• Strong coaching skills that can achieve results through the team in a collaborative fashion
• Proven analytical ability
• Excellent literacy, numeracy skills
• Strong organisational skills
• Team player
• High personal standards
• Strong communication skills
• Excellent planning and time management
Min Qualification required
• Relevant 3-4 years Tertiary qualification (Diploma or Degree)
Experience required:
• 3 years or greater Management leadership experience, managing multi sites in a similar industry (QSR, Restaurant or Food Retail)
• Commercial background and a proven track record of performance Drivers Licence (Code 8) – for more than 2 years
• Drivers Licence (Code 8) – for more than 2 years
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMzIzXzU5NTVfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1741769&xid=2323_5955
5mo
1
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Club General ManagerPlanet Fitness is looking to employee a new Club General Manager (CGM) for one of our world class gym facilities.The purpose of this role is to take a hands-on approach and drive a culture of high performance and high engagement within our clubs.The CGM will be reporting into a Regional Operations Manager and will form an integral part of the talented team of club general managers and fitness professionals that are already operating within this highly entrepreneurial environment.You will be required to manage your team within your own club and you will be expected to forge close working relationships with other Gym Managers within your region by sharing best practice and leveraging one another’s expertise accordingly.Key Performance Areas include:Driving the performance of your club by investing time in getting into the detail behind your club’s resultsStriving for continuous improvement across your club with clear plans in place at all times to deliver a strong financial and operational performanceFocusing on high service and standards to deliver a best in class member experience in your club at all timesExceptional leadership qualities, with strong commercial and management skills, to maximize overall profitability of the clubDeliver on brand values to understand the operations of your club and promote all products and services to maximize profit & control expensesRecruit, develop and performance manage a high performing team to deliver high standards in all areas of the businessAim to exceed new membership sales and revenue targets through management and support of the sales teamOperate your club within agreed expenditure budget with focus on payroll costs, operating expenses and stock controlManage all licenses within club and ensure compliance to license agreementsEnsure adherence to cash handling processesAdhere to health and safety standards to all areas of the club at all timesProvide adequate health and safety cover for operational areas (first aid, pool lifesaving & manager on duty)Ensure all areas of the club are well presented and maintain high standard of cleanlinessManage operational breakdowns and service issues effectively and efficientlyResolve and respond to member comments and queries promptlyExperience & Competencies Required:A true passion for the health and fitness industryPossess a strong track record of people developmentA strategic and commercial growth mindsetYou must have a flair for developing high performing teams and will be able to balance strong people skills whilst positively impacting commercial results of your facilityYou will act as an agent for change, positively bringing out the best in others and will demonstrate a highly flexible style and approachTenacity, high integrity and accountability with a desire to do the right thing to a high standard are a mustAble to work at peak times (including evenings and weekends) essentialHave reliable transportWe invite you to send your CV to recruitme
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMzI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140641&xid=1266_40327
2y
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