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We are seeking an entry–mid level IT Engineer to support and maintain the organisation’s IT infrastructure, cloud services, and end-user environments. This role includes active ticket-based support and requires someone who can work efficiently within an ITSM environment, respond quickly during incidents, understand core IT infrastructure and Azure cloud fundamentals, and take ownership of issues through to resolution. A key success factor in this role is speed of execution, particularly during incidents and high-impact support requestsDuties include:IT Support & Ticket ManagementLog, manage, prioritise, and resolve IT support tickets via the approved ticketing systemProvide first- and second-line IT support (onsite and remote)Prioritise tickets based on business impact and urgencyCommunicate clearly with users and stakeholders regarding progress and resolutionEnsure tickets are accurately documented and closed with clear resolution notesIncident & Crisis ResponseRespond rapidly and decisively to high-priority incidents and system outagesDemonstrate speed of execution while maintaining structured troubleshootingEscalate and coordinate with senior engineers or external vendors when requiredMaintain calm, clear communication during incidents until full resolutionInfrastructure & Systems SupportSupport endpoints, network connectivity, servers, and cloud-hosted systemsPerform routine system health checks and preventative maintenanceAssist with backup operations and basic disaster recovery activitiesCloud & Identity (Azure Focus)Support Microsoft Azure services and cloud-based applicationsAssist with Active Directory / Azure AD user provisioning and access managementSupport Microsoft 365 / Office 365 environmentsUnderstand hybrid (on-premise and cloud) environmentsSecurity & Operational ControlsApply endpoint security controls including patching, antivirus, and MFASupport access governance and least-privilege principlesIdentify and escalate security risks or abnormal system behaviourMinimum Requirements: Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related fieldEquivalent practical experience will be considered in place of a formal qualification1–3 years’ experience in IT Support, IT Operations, or Infrastructure SupportProven experience working within a ticket-based system.Exposure to environments where uptime, response time, and speed of execution are criticalStrong understanding of IT infrastructure fundamentalsWindows operating systems (macOS advantageous)Microsoft 365 / Office 365Active Directory / Azure ADNetworking fundamentals (DNS, DHCP, https://www.executiveplacements.com/Jobs/I/IT-Support-IT-Operations-Engineer-1259328-Job-Search-02-04-2026-23-00-17-PM.asp?sid=gumtree

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An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written communication skills to grow their career within a reputable organisation. Your:Education: MatricRelevant IT diploma or degreeMinimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdeskStrong technical knowledge of Office365, MS Teams, Windows OS, EntraID, VPN, etc.IT CertificationsITIL certifiedExperience: Proficiency with service desk or ticketing systems.Knowledge of network and system administration.Customer service orientation and conflict resolution skills.Excellent problem-solving.Critical Competencies:KnowledgeCustomer centric attitudeProficiency in Helpdesk ticketing systemProficiency in Automated client software deployment solutionsAttention to detailAnalytical and problem solving abilityAbility to work well in a team and also autonomouslyProfessional attitude and appearance.Excellent organizational skills.Multi-tasking and time management skills, with the ability to prioritize tasks.Proven industry experience in enterprise monitoring solutionsIndustry experience in managing voice solutionsKnowledge of ITSM principles.Familiarity with ISO 27000 standards.Knowledge of applicable data privacy practices and lawsAbility to develop innovative, practical and sustainable solutions.Show independence and initiative in identifying and solving problems.Plan and prioritize tasks and work for front line support according to agreed timelines.Must be able to work with minimal supervisionHighly motivated and enthusiasticSkills Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multi-taskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesDrive, self-motivation and ability to work under own initiativeKnowledge and understanding of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT servicesWill enable you to do the following:Duties:https://www.jobplacements.com/Jobs/S/SERVICE-DESK-LEAD-1260319-Job-Search-2-9-2026-1-54-10-AM.asp?sid=gumtree

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"tickets to" in Gauteng

tickets to in Gauteng (93 results)

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