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A new position is available for a Service Advisor for our client in the Truck Industry. The position will be based in Spartan Johannesburg. Duties: Greeting customers and assisting with queries. Opening of estimates and job cards for work to be done. Ensure the Estimate goes to client via email and phone call, go ahead is received within one hour of booking or truck arrival. Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs. Inform clients of campaigns available for their vehicle and upsell hours from campaigns. Check and inform if vehicle is in warranty, truck is under service plan or maintenance plan, and if the item to be done is covered in the plan or if the client need to be billed. Communicate with parts department to ensure timeous availability of parts. Obtain various order numbers and issue the go ahead to the foreman and technicians. Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released. Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required. Control the daily Workshop workflow sheet. Send out by end of business day. Control the Workshop efficiency report, hours allocated vs worked. Control the gate pass book and company policies regarding vehicle movements i.e. No vehicle lave without payment. Manage and oversee the dealerships workflow and schedule between departments. Call customer to advise them about service changes or vehicle pick up times. Maintain positive customer relationships to ensure repeat business. Adhere to all company policies. Send payment Proof of Accounts and ensure the debtors is loaded and removed. Requirements: Matric Certificate/ Grade 12 Relevant training/qualifications as a Service Advisor or similar role. Code 8 License Min 3 -5 years’ experience in similar role. A strong understanding of automotive technology and the automotive industry. Skills: MS Excel, PowerPoint, Word & EVOLVE. Able to handle 30 -35 Job cards per day. Maintain a maximum open WIP of 25 job cards. Personal Attributes: Team Player. Read and write English. Confident and proactive approach – Anticipates issues and requirements. Excellent customer service skills, interpersonal and communication expertise. Confident and Proactive approach- anticipates issues and requirements. SECTOR: Automotive https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA2MS9BSw==&jid=1813928&xid=E.L002061/AK

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TECHNICAL TRAINER/ TRAINING MANAGER(Mining Equipment)Johannesburg, GautengWilling to travel to client sitesJob Description This Specialist position is designed to enhance the competencies of individual employees and clients by designing and conducting training programs that will boost employees workplace performance in alliance with companys core values and ensure clients equipment knowledge. The core responsibilities are to enhance employees skills, performance, productivity, quality of work, training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions within the company.Duties or Responsibilities Reporting to the Engineering managerConduct orientation session and arrange on job training for new employees in designated fields.Evaluate instructor performance and the effectiveness of training programs, providing recommendations of training programs.Develop Testing and evaluation procedures.Conduct or arrange for ongoing technical training and personnel development.Confer with management and conduct surveys to identify training needs based on projected production units, engineering changes and other factors.Develop and organize training manuals, multimedia visual aids or other material relevant to training.Plan, develop training material and staff development programs using methods of Classroom training, practical demonstrations, on-job-training, meetings or workshops.Analyze training needs of employees or clients and develop new training programs or constant updating of existing programs.Responsibilities:Training of employees and clientsCoaching and Development of employeesOrganizing, Planning and Prioritizing of training programsCommunicating with relevant employees and persons outside the organization.Skills or Requirements Proven working experience as a trainerTrack record in designing and executing successful training programsFamiliarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)Excellent communication and leadership skillsAbility to plan, multi-task and manage time effectivelyStrong report writing and record keeping abilityMust have working experience in Hydraulics, pneumatics and electrical/electronic-related equipment.He/she will be providing training to on-site and after-sales engineering support personnel.Qualification: Engineering QualificationTraining certificates.You may apply via our website ( https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcwNjUwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1256841&xid=1108_70650

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"workshop manager" in East Rand

workshop manager in East Rand (49 results)

Results for workshop manager in All Categories in East Rand