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Job PurposeThe Operations Manager is responsible for overseeing the day-to-day operational performance of the debt collection business, ensuring collections are effective, compliant, scalable, and aligned with strategic objectives. This role focuses on optimising people, processes, systems, and compliance to maximise recoveries while maintaining ethical and regulatory standards.Minimum RequirementsQualificationsBachelor’s degree in Business Management, Operations Management, Finance, or a related field (advantageous).Relevant debt collection or credit management certifications (advantageous).Experience5+ years’ experience in a debt collection, credit, or financial services environment.3+ years’ experience in a senior operational or management role.Proven experience managing large operational teams and complex workflows.Strong understanding of South African debt collection legislation and regulatory frameworks.Skills & CompetenciesStrong operational and analytical mindset with attention to detail.Proven ability to drive performance through data and KPIs.Excellent leadership, coaching, and people management skills.Strong stakeholder and client management capabilities.Sound judgment with high ethical standards.Proficient in collections systems, reporting tools, and MS Excel.Ability to work under pressure and manage multiple priorities.Key ResponsibilitiesOperational ManagementOversee daily operations across all collection channels (call centre and legal collections).Ensure collection strategies are executed efficiently to meet or exceed recovery targets.Monitor and manage operational costs, productivity, and resource allocation.Implement and refine operational workflows to improve efficiency and scalability.Performance & KPI ManagementDefine, track, and report on key operational KPIs (e.g. collection rates, contact ratios, PTP conversion, cost-to-collect).Analyse performance data and implement corrective actions where required.Drive continuous improvement initiatives based on data insights.Compliance & Risk ManagementEnsure full compliance with applicable legislation and regulations, including:National Credit Act (NCA)Council for Debt Collectors (CDC) rulesProtection of Personal Information Act (POPIA)Consumer Protection Act (CPA)People ManagementLead, mentor, and develop team leaders and operational staff.Set performance objectives, conduct reviews, and manage disciplinary https://www.executiveplacements.com/Jobs/O/Operations-Manager-Debt-Collection-1278063-Job-Search-04-07-2026-01-00-16-AM.asp?sid=gumtree

Executive Placements

Despatch

Billing Specialist & Customer Service Retention Ma

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Key ResponsibilitiesDepartment Design & LeadershipPartner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development.Design scalable workflows for billing, retention, missed collections, and client escalation handling.Set up foundational reporting, KPIs, and feedback loops to track billing health and customer satisfaction.Billing & Debit Order ManagementArchitect and manage end-to-end debit order processes, including collections, retries, reversals, and reporting.Liaise with debit order service providers and ensure technical and financial alignment.Administer insurance policy books with accurate reconciliation of premium payments vs. policy status.Oversee missed debit resolution and develop proactive collection strategies.Track and escalate premium-related issues to ensure policy integrity and compliance.Customer Service & RetentionHandle and resolve customer queries related to claims, billing issues, missed payments, and cancellations.Build and train a customer support team capable of managing inbound and outbound retention workflows.Implement retention strategies for clients at risk of lapsing, using data-driven engagement and objection handling.Ensure a seamless claims experience by coordinating with underwriters and policy administrators.Compliance & Process ExcellenceDocument all billing, retention, and support processes for internal use and audit compliance.Ensure strict POPIA compliance in all customer communications and data handling.Contribute to onboarding new insurance products/books, ensuring systems and service readiness.â?? RequirementsExperience & Skills:3+ years in billing, finance operations, customer service, or insurance administration.Proven ability to manage and improve debit order collection systems.Demonstrated experience in building or scaling a support or finance function.Proficiency in using CRM and ticketing systems (e.g., Salesforce, Zoho, Freshdesk).Strong analytical, process-mapping, and reconciliation skills.Excellent communication, leadership, and negotiation skills.Bonus if you have:Insurance, claims, or financial services background.Project management experience.Experience with tools like Debi Check, Netcash, Sage, or Xero.ð??? What We OfferCompetitive market salary + performance incentives.Flexible working model (remote/hybrid).Hig https://www.executiveplacements.com/Jobs/B/Billing-Specialist--Customer-Service-Retention-Ma-1200072-Job-Search-07-03-2025-10-06-35-AM.asp?sid=gumtree

9mo

Executive Placements

Greyville