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1
A
well-established insurance company is seeking contact centre agents to complete
a 12-month contact centre internship.
What
will you do here?
We are
seeking a methodical and client focussed intern to gain experience as a Client
Services Consultant. In this role you will sell funeral policies to prospective
clients, assist clients with claims, policy amendments and queries. You will
accept ownership for effectively managing all client requests, and complaints,
as well as ensure that client satisfaction is core to all decision making. You
will thus be the liaison between the company and our existing and potential
clients. The duration of the internship is 12 months and the position will be
based at our company’s head office located in Stellenbosch.
Key
responsibilities of the role:
Record and process
policy applications, policy amendments, and related tasks on the relevant
CRM system.Service clients by
answering questions, providing information, and resolving service-related
problems and queries.Build and maintain
client relationships through ongoing interactions and support and by going
the extra mile. Communicate, negotiate,
and offer alternative solutions to clients to ensure client retention.Resolve product or
service-related client queries by fully understanding the root cause of
the client’s query or complaint.Act as the
one-stop-shop for client queries of any nature. Action all client
requests in an efficient, professional, and timeous manner.Provide up to date
product and services information to clients.Promote, upskill, and
assist clients with the features and usage of the self-service platforms
available.Market and sell our
product and services to new clients.Provide after-sales
service (frequent check-ins, promotional and marketing communication and
up-selling) to existing clients.
Essential
behavioural and critical competencies:
Excellent written and
spoken communication skills.Client orientated.Ability to build and
maintain client relationships.Empathetic. Attention to detail and
quality adherence.Organised and
methodical. Ability to be flexible.Be willing to work
overtime if required.Maintain an excellent
attendance record.
Qualifications
and experience required:
Grade 12 with a
relevant degree or three-year National Diploma.Be 100% computer
literate.1-year experience in a
sales/ marketing/ client facing related role. Knowledge of basic
accounting principles.
Applications
and enquiries
Should you
meet all of the above-mentioned requirements please forward your CV
to recruitment@kga.co.za.
Subject: Intern Client Services
Only
candidates with the required qualifications and experience will be contacted.
If you do not receive a reply within 6 weeks of your application, please
consider your application to have been unsuccessful.
24d
StellenboschSuccessfully Added to List
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