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The Customer Services Controller provides real-time ecommerce support to customers and internal stakeholders. The role focuses on resolving order-related queries across multiple channels (calls, emails, help centre), supporting store-led fulfillment, and ensuring a high-quality customer experience within a fast-paced retail environment.Key ResponsibilitiesHandle ecommerce-related queries via phone, email, chat, and help centre platforms.Support drivers and customers by coordinating with store dispatch for order tracking, delivery issues, and escalations.Drive First Contact Resolution (FCR) and proactive issue resolution.Monitor store fulfillment against SLAs and work with operations to resolve delays.Act as a key link between retail store operations, clients, and delivery teams.Identify trends in customer issues and escalate systemic fulfillment or logistics problems.Ensure professional, friendly, and efficient customer interactions at all times.Hours12-hour retail shifts (08:00–20:00, rotational).Transport provided for shifts ending at 20:00.RequirementsMatric (Grade 12).Minimum 2 years’ experience in a Contact Centre / Help Centre / Customer Support role.Strong understanding of retail ecommerce fulfillment, logistics, or supply chain processes.Proficient in Microsoft Office (especially Outlook and Excel).Comfortable working retail shifts, including weekends and Sundays.Diploma in Logistics, Supply Chain Management, or related field (Advantageous).Experience in a blended or multi-channel contact centre (Advantageous).Previous retail logistics or store-to-door environment exposure (Advantageous).
https://www.jobplacements.com/Jobs/E/E-Commerce-Customer-Service-1271277-Job-Search-03-12-2026-09-00-15-AM.asp?sid=gumtree
3h
Job Placements
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We have a vacancy for a Project and General Office Admin person. We operate in the Electronic Security industry and are well established within the industry.
If you are looking for a new exciting career opportunity, please send your detailed CV with contactable references.
We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company.
Minimum of 3-5 years relevant experience is a definite pre-requisite with specific skill set in the Construction Industry.
• Experience with MS Office specifically: Excel, OneNote & Outlook
• Assist project teams with procurement and general project admin
• Compile and follow up on equipment orders
• Compile Project Documentation
• Being able to handle pressure
• Fluent in English (Speaking & Writing)
• Excellent communication skills - verbal and written
• High level of attention to detail and accuracy
• Strong planning and organising skills
• Strong interpersonal skills
• Self-managed and self-motivated
Valid Drivers License
Between the ages of 25-45 yearsResponsibility:Roles and Responsibilities:
• Answer client telephone and email queries
• Create and compile various project related documentation
• Provide general and administrative support to project team
• Communicate and build relationships with clients & suppliers
• Follow up and keep project team updated with all project related tasks
• General admin including updating of as-built project documentation and manuals
In return for your commitment and dedication we offer:
• Performance based 13th cheque
• Company pension & disability benefits - conditions apply
• Market related Salary (Dependent on experience & Qualification)
Please apply by e-mailing a detailed professional CV with references and a recent colour photo to hr@integratek.co.za
Job Reference #: OfficeAdmin
5mo
Integratek
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To whom it may concern...
Hi I'm Llewellyn and I'm a Well trained and Certified Artisan with 15years experience in Mig,Arc,Fluxcore and Boilermaking, working with Mild and Stainless Steel...
I can work well within a team as well as independently with an exellent eye for detail,also a great problem solver with the ability to read and interpret Blueprints...
If you need someone to join your team/Organization then please don't hesitate to contact me as I'm available immediately...
I'm in Cape Town but am willing to relocate if need be...
Yours Thankfully
Mr Llewellyn
Call/WhatsApp 0629588571/ 0818470800
2mo
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