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The main aim of the Assistant Property Manager is, to assist the Property Manager in ensuring the effective management of an assigned property portfolio by providing efficient and accurate administrative support for the day to day running of each block or development within the portfolio.
MAIN DUTIES AND RESPONSIBILITIES
General Accountabilities
• Lead by example, adopting Eight Asset Management’s policies, procedures, and values.
• Constantly strive for continuous improvement.
• Delivering excellent customer service.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
• Able to handle confidential and sensitive information, dealing with issues and queries with the utmost professionalism.
Role Specific Accountabilities
• Assist in the day-to-day maintenance of a block or development.
• Oversee day to day, contracted and cyclical maintenance.
• Manage electronic data and emails and ensure all client files are updated.
• Deal with flat owners / tenant’s queries verbally and in written form.
• Deal with on-site staff and related staff issues in the first instance and pass on to HR if required.
• Issue service charge and ground rent applications for payments.
• Liaise with credit control department to chase for arrears.
• Assist in the production of budgets, including reserve funding for the forthcoming year.
• Circulate information to residents concerning management issues.
• Ensure Health and Safety actions are carried out in a timely manner after an audit is issued.
• Log insurance claims and liaise with the insurance company to ensure the claims are completed.
• Update the solicitor’s enquiry packs with new budgets and notices as soon as they are made available.
• Deal with any other property issues that arise within the team.
REQUIRED EXPERIENCE AND TECHNICAL COMPETENCY
• Proven work experience as an Administrative Assistant or similar role
• Excellent communication skills, both verbal and written
• Strong organizational and time management skills
• Excellent interpersonal and conflict resolution skills
• Grade 12 Senior Certificate or National Diploma is preferred
• Intermediate MS Office Skills
To apply please send a copy of your CV to Renata.Geyers@Eightam.co.uk
Applications close on the 08/05/2024
2d
Ads in other locations
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We
are seeking experienced Debt Collections Agents to join our team, as a Debt
Collections Agent, you will be responsible for managing and collecting outstanding debts from our clients. Ideal candidates should have previous experience in bank and municipality debt collections.
**Responsibilities:**
· A minimum of
1 year working experience within an inbound / outbound debt collections
environment
· proven track
record,
Credit and clear criminal
recordGrade 12 qualifiedExcalibur 4 Strong communication skillsTarget drivenHigh level of integrityBasic / intermediate
computer skillsStrong work ethicSelf-motivatedAble to work under pressureNo absenteeism or misconduct
issues
Key Performance areas
To negotiate with arrears account customers to
maximise debt recovery and profitabilityEnsure that allocated debt collection targets
are achievedUse effective communication and negotiation to
ensure successful commitments to pay (PTP- Promise to pay)Follow up daily on progress of the PTP's and
the respective statuses to optimise debt collectionsBasic Salary PLUS excellent commission
structure
Should you meet the
abovementioned criteria and would like to apply for this position, please
forward and updated cv and motivational letter, indicating the position you are
applying for, to our HR Department via email : Queries@mkrsolutions.co.za
15d
Medical/GAP
Claims Assessor - Client Services & Client Services Administrator (I NBOUND Contact Centre)
Southern
Suburbs, Cape Town (Office based)
Salary Negotiable on
experience (R12K - R18 K CTC PM)
My client, a leading established Long-term
Insurance Corporate (Medical/Individual Life Insurance) are looking for an experienced
Medical/GAP Claims Assessor.
Fast paced, cutting edge – customer
centric environment – providing first line support to members re. Medical aid
and Individual Life Insurance queries.
Criteria:
Matric minimum + MS Office literate
Must have 2 years medical aid/insurance experience (Inbound Contact Centre) with Medical Aid claims processing and
administration experience. GAP Claims Assessing knowledge & experience (advantageous)
KPIs
As
Medical/GAP Claims Assessor - Dealing with Medical Gap products and communicating
with Medical Aid Schemes, Doctors & Hospitals.
To assess, verify and update all personal contact
information for clients including the Medical Aid details and latest
claim.Interacting with medical aids/ medical practitioners
regarding medical history and accounts required relevant to assessing the
claim. Arranging for priority claim investigations and
escalations. To assess the validity of the claim in accordance
with the terms and conditions of the client’s policy document and to make
the relevant claim notes on the system. Client Contact Centre Service Inbound Administrator Negotiable on experience (R12K - R15K CTC PM)
My client, a leading established Long-term Insurance Corporate
(Medical/Individual Life Insurance) are looking for an experienced Client Contact Centre Service Inbound Administrator
Fast paced, cutting edge – customer centric environment – providing
first line support to members re. Medical aid and Individual Life Insurance
queries.
Criteria:Matric minimum + MS Office literate2 years
Medical aid/Insurance experience / Medical Aid Client Services in an
Inbound Contact Centre OR Medical Aid claims processing and administrationexperience And/ Or Individual Life Policy Admin. Knowledge andexp.GAP Claims Assessing knowledge & experience (advantageous)Excellent written
and verbal communication skills, accompanied with good negotiation skills
and effective in dealing with customers, meeting their expectations.
KPIsAs Client Contact Centre Service Consultant To be logged onto the ClientServices inbound telephone queue and web touchpoint • Resolve a minimum of 30 telephone calls per day - To strive to have
zero lost calls per day. • Answering the telephone within 2 rings and resolving the client/broker
query/request in a professional and timeous manner. • To respond to and resolve about 15 general/claim related correspondence
queries per day within a 24-hour turnaround time.
Please email your CV to natalie@careerdynamics.co.za
2d
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SUPPORT AGENT VACANCY: We are a dynamic and passionate team of individuals specialising in Digital Solutions since 2008; and we need someone equally energised to join our team. The successful candidate will be based at our Umhlanga head office, working Monday - Friday 08h00 - 16h30. SUPPORT AGENT ROLE: Our customers deserve service excellence and that is each Support Agent's primary goal - providing excellent service to our clients. Support Agents are assigned a Network or Multiple Networks based on network size and complexity.
They are individually responsible andaccountable for the overall support management of their network/s. Support Agent Responsibilities includes: Using and maintaining various Software CMS programs
Calling stores to remotely troubleshoot
Communicating with on-site technicians to troubleshoot.
Adhering to the network budget for on-site technicians. Support Agents will be required to provide feedback on amounts spent per month on technicians. Support Agents will be required to provide feedback on stores with repeated calls and call-outs. Support Agents will be required to provide feedback and suggestions regarding "problem" stores. Support Agents will be required to keep network/s details up to date on the various software CMS programs, Asana, Freshdesk and Vodacom Spend Manager. Key Performance Indicators will be based on the Freshdesk ticketing system SLA and the maintenance of network details. The Company's SLA is currently in line with the Freshdesk ticketing system SLA. APPLICANT REQUIREMENTS: A Matriculant senior certificate (mandatory) Min. 2 years of work experience Computer literate (mandatory) Excellent telephone skills Well-spoken and well-written Systematic way of workingHigh level of efficiency Work well under pressure Capable of handling tasks without micro-management Ability to speak Zulu or Afrikaans is advantageous Call centre experience advantageous Experience with Freshdesk, Asana software is advantageous Email CV to: Hello@bbmdigital.co.zaWebsite: www.bbmdigital.co.za
1mo
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