Please note that our Terms & Conditions and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Results for Find Customer Service Jobs in Cape Winelands
10
Ads in other locations
1
The Customer Services Controller provides real-time ecommerce support to customers and internal stakeholders. The role focuses on resolving order-related queries across multiple channels (calls, emails, help centre), supporting store-led fulfillment, and ensuring a high-quality customer experience within a fast-paced retail environment.Key ResponsibilitiesHandle ecommerce-related queries via phone, email, chat, and help centre platforms.Support drivers and customers by coordinating with store dispatch for order tracking, delivery issues, and escalations.Drive First Contact Resolution (FCR) and proactive issue resolution.Monitor store fulfillment against SLAs and work with operations to resolve delays.Act as a key link between retail store operations, clients, and delivery teams.Identify trends in customer issues and escalate systemic fulfillment or logistics problems.Ensure professional, friendly, and efficient customer interactions at all times.Hours12-hour retail shifts (08:00–20:00, rotational).Transport provided for shifts ending at 20:00.RequirementsMatric (Grade 12).Minimum 2 years’ experience in a Contact Centre / Help Centre / Customer Support role.Strong understanding of retail ecommerce fulfillment, logistics, or supply chain processes.Proficient in Microsoft Office (especially Outlook and Excel).Comfortable working retail shifts, including weekends and Sundays.Diploma in Logistics, Supply Chain Management, or related field (Advantageous).Experience in a blended or multi-channel contact centre (Advantageous).Previous retail logistics or store-to-door environment exposure (Advantageous).
https://www.jobplacements.com/Jobs/E/E-Commerce-Customer-Service-1271277-Job-Search-03-12-2026-09-00-15-AM.asp?sid=gumtree
9h
Job Placements
1
Purpose of the jobTo handle all complaints received in accordance with regulatory guidelines, client service levels and company standards, ensuring that customers get a fair and independent review of any concerns raised. Complaints will be handled from escalations from policyholders and representatives via the complaints procedure. Key Responsibilities· To respond to all complaints received by our customers and representatives, meetingour obligations as a company and our governing regulations.· To adhere to all company protocols and procedures· To adhere to FCA and CBI rules and Non UK regulations.· To carryout full thorough and fair investigations of all complaints received.· Manage own workloads in a smart and effective way.· Highlight any customer experience or TCF issues whilst carrying out investigations witha view to preventing future complaints.· To keep accurate and detailed records of all complaints, following correct company procedure. · To keep up to date with all internal knowledge and processes followed within our operations teams, to ensure you are up to date with all the latest FCA regulations. · Escalate training and competency issues to the Complaints Manager and relevant Team Leaders. · To ensure that all effort is made to discuss the complaint and the subsequent outcome with the complainant. · To carry out any other ad hoc duties consistent with the position that may be required. Knowledge, skills, and experience required· Knowledge and understanding of travel claims/products and or assistance experience(Essential).· An understanding of Personal accident products and industry (Desirable).· Knowledge and understanding of complaint handling and insurance regulation, FCAguidelines (Essential).· An understanding and knowledge of the FOS and FSPO (Desirable)· Excellent verbal and written communication skills (Essential).· Excellent customer service skills (Essential).· Confident in dealing with deadlines and delivering to targets and objectives.· Attention to detail with good time management.· Computer literate.· Adaptable to change and flexibility to deal with any tasks as required and a good teamworker.Person Specification· Self- motivated with the ability to work on their own initiative and to manage thework assigned to them· Providing excellent customer service with a passion
https://www.jobplacements.com/Jobs/C/Customer-Relations-Executive-1271033-Job-Search-3-12-2026-5-33-56-AM.asp?sid=gumtree
9h
Job Placements
1
ENVIRONMENT:A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling. DUTIES:Answer and manage incoming client calls professionally.Log and manage support tickets through Zendesk.Coordinate and schedule technician callouts and manage technician diaries.Ensure tickets are updated and resolved within service timelines.Maintain accurate client information within the CRM system.Provide professional support to high-profile clients.Act as the central coordination point between clients and technical teams.Assist with general support desk administration and communication. REQUIREMENTS:Previous experience in a customer support, helpdesk, or service coordination role.Experience working with ticketing systems such as Zendesk.CRM experience is essential.Strong client-facing communication and customer service skills.Ability to handle high volumes of calls and support requests.Highly organised with strong attention to detail.Professional and confident when dealing with high-profile clients.Ability to work well within a small team environment.
https://www.jobplacements.com/Jobs/C/Customer-Support--IT-Support-Desk-Coordinator--C-1271055-Job-Search-03-12-2026-03-00-17-AM.asp?sid=gumtree
9h
Job Placements
1
1
2
We have a vacancy for a Project and General Office Admin person. We operate in the Electronic Security industry and are well established within the industry.
If you are looking for a new exciting career opportunity, please send your detailed CV with contactable references.
We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company.
Minimum of 3-5 years relevant experience is a definite pre-requisite with specific skill set in the Construction Industry.
• Experience with MS Office specifically: Excel, OneNote & Outlook
• Assist project teams with procurement and general project admin
• Compile and follow up on equipment orders
• Compile Project Documentation
• Being able to handle pressure
• Fluent in English (Speaking & Writing)
• Excellent communication skills - verbal and written
• High level of attention to detail and accuracy
• Strong planning and organising skills
• Strong interpersonal skills
• Self-managed and self-motivated
Valid Drivers License
Between the ages of 25-45 yearsResponsibility:Roles and Responsibilities:
• Answer client telephone and email queries
• Create and compile various project related documentation
• Provide general and administrative support to project team
• Communicate and build relationships with clients & suppliers
• Follow up and keep project team updated with all project related tasks
• General admin including updating of as-built project documentation and manuals
In return for your commitment and dedication we offer:
• Performance based 13th cheque
• Company pension & disability benefits - conditions apply
• Market related Salary (Dependent on experience & Qualification)
Please apply by e-mailing a detailed professional CV with references and a recent colour photo to hr@integratek.co.za
Job Reference #: OfficeAdmin
5mo
Integratek
1
1
1
1
1
1
1
Do you thrive in a fast-paced, target-driven client services environment?We are recruiting for a dynamic and driven Client Service Consultant to join a marketing-focused team based in Bellville.No cold calling!This role requires someone who can manage inbound and outbound calls with professionalism, accuracy and empathy, while driving enrolment, retention and client satisfaction.You will handle client queries from first contact to resolution, ensuring service excellence and adherence to quality standards. You will log, track, resolve and follow up on all interactions within defined service levels while meeting daily, weekly and monthly targets.This is a high-accountability, high-energy environment suited to someone who enjoys structured performance metrics.Minimum RequirementsGrade 12Minimum 2 years’ experience in a call centre, customer service or sales environmentFluent in Afrikaans and EnglishStrong administrative and computer skills (MS Office)Experience working with call centre systems Advantageous: Qualification in call centre/customer service/sales/marketing. Key ResponsibilitiesCall Handling (50%)Answer calls promptly and professionallyAdhere to quality standards and scriptsDrive first-call resolutionLog and track all interactionsMeet performance targets Client Query Management & Administration (25%)Investigate and resolve queries or compla
https://www.jobplacements.com/Jobs/C/Client-Service-Consultant-1261694-Job-Search-02-12-2026-01-00-15-AM.asp?sid=gumtree
7d
Job Placements
1
1
1
Save this search and get notified
when new items are posted!