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We are a nationwide retail chain is offering internship for a Help Desk Support Technician to deliver prompt technical assistance to our stores. The ideal candidate should be between the ages 19 to 25 and should possess good technical expertise and effective communication skills, with the capability to conduct remote troubleshooting and diagnostics. The role includes overseeing hardware entering and exiting the workshop.
Requirements:
- Comprehensive knowledge of computer systems.
- Proficiency in diagnosing and resolving basic technical issues.
- Fundamental understanding of routers and networking.
- Fluent in English.
- Exceptional communication skills.
Interested candidates to send through their CVs, with copies of ID and certificates/diplomas to it@cityexpress.co.za
22d
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Job DescriptionWe are looking for a competent Help desk support technician to provide fast technical assistance to our clients. An excellent Help desk technician must have good technical knowledge and communication skills. They must also be customer focused and patient.ResponsibilitiesServe as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting and diagnosticsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamRequirementsProven experience as a help desk technician or other customer support roleExperience in IT customer supportGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsJob Type: Full-timeSend CV to CV@oscs.co.zaSalary: R8 000,00 - R12 000,00 per monthEducation:Certificate (Preferred)
2mo
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