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Purpose of the RoleThe main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all. You will be based at Ground floor Reception and therefore represent the building and will be a first point of contact for all visitors.Key ResponsibilitiesEnsure the highest standards in presentation at the property are maintained at all times. Reception area is kept clean, tidy and welcoming and to five-star audit standardsPersonal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must always be displayed. If a uniform is supplied it must be kept in an acceptable and clean condition at all timesTo greet and sign in external visitors as well as employees based in the building.To prepare daily reports for the Building Management teamTo acknowledge and action helpdesk jobs as they are being submitted and communicate them to the Engineering department when necessaryTo close down expired permits on the Property management system.To communicate efficiently with all tenant Reception teams to ensure a smooth and quick sign in experience for visitorsTo complete monthly access pass reports for tenantsTo carry out a champion role assigned to them by the Front of House ManagerTo answer the telephone in a professional manner, take messages or transfer calls where necessaryTo communicate with all Building Management To actively participate in the training of cover staffTo maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hoursTo deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.Skills, Knowledge and ExperienceIt is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.EssentialExcellent verbal and written communication.Reliable, helpful and well presented.Team player with strong customer service skills, able to provide a helpful and polite service.Pleasant telephone manner and efficiency in relaying messages and taking instructions.Excellent communication skills.Ability to deal with confidential information.Good organisational and time management skills.Working Hours - 8am-5pm Salary - R18kPlease submit your CV to: vacancies@centrixpro.co.zaOr follow link: https://centrixpro.co.za/receptionist-pmb-2/REFERENCE: CNT627798
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