Guest house in Cape Town | Gumtree Classifieds in Cape Town

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Duties: Creating and providing the WOW experience for the hotels guestUnder the general guidance of the Butler Supervisor, assists in all aspects of overall hotel operations which includes reservations, reception, concierge, travel desk, library, bell desk, business centre, guest relations, in room dining and private bar, as outlined in the SOP. Inspects and monitors all areas of the department to ensure the highest quality assurance standards and promotes the desired work culture among all team members. Handle telephone calls professionally and in accordance with departmental standards.Ensure the smooth day-to-day functioning of the outlet.Look into the day-to-day reservations of the lounge and restaurant bookings, guest movement and activities.Oversee all procedures and daily activitiesMaintains an effective system of recording guest history, preferences and other guest related data in Amadeus.Ensure that all the operational standards set for all the equipment & processes are followed.Ensure no beverage or mini-bar stock item ever reaches its expiry dates.Support various integrated activities during low and high-volume periods.Ensure that the lounge is properly set up with the required mise-en-place.Knowledge of menu to aid up-selling.Ensure proper billing of tables or room.Ensure adherence to service and clearance procedures.Actively participate in all the training programmesTo remit cash & sales summary at the end of every shift.Control cost by minimising wastage & breakage.Ensures adequate stock of the operating supplies as per the re-ordering levels.Constantly innovate and improve the processes of the department for guest delight.Ensure the cleanliness and correct storage, handling and inventory of all items of stock and equipment.Enabling and adherence of the principles and work practices detailed under HACCPEnsure all reports, registers and logbooks are updated.Coordinates with the Front Desk regarding these events on a weekly basis.Knowledge on hotel events, activities and promotions.Monthly stock & utensils inventory.Plans and prepares requisition systematically for food and beverage supplies and arranges its pick-up and organised storage.Daily breakfast, afternoon tea and cocktail hour food request and buffet set up.Take guest orders (telephonically or in room) and ensure proper execution of the same.Ensure all guest requests are attended to promptlyPersonally enquire & ensure complete guest satisfaction.Handles minor guest complaints and / or refers them to the Butler Supervisor / F&B Management for appropriate action.Helps maintain an effective guest history system by reporting to the Butler Supervisor any additional information about guests preferencesAnticipate po https://www.jobplacements.com/Jobs/B/Butler-1260677-Job-Search-02-09-2026-10-14-54-AM.asp?sid=gumtree

13d

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Bo-Kaap

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Clean Supreme – Quality Cleaning You Can Rely On!Book Your March Cleaning NowMarch is the perfect time for a fresh start. Whether you need a deep clean, routine maintenance, or move-in/move-out service, we’re here to help.Reserve your spot now and step into a cleaner, brighter space next month.Message us today to schedule your March cleaning.Contact - 082 389 8429Email - admin@cleansup.co.zaWe are a professional cleaning service providing reliable, flexible, and high-quality residential and short-term rental cleaning solutions. Our business operates by assigning trained domestic workers to cleaning jobs as they arise. All domestic workers are employed by us and dispatched to clients’ properties to complete the required cleaning services efficiently and professionally.We do not supply cleaning materials; clients are expected to provide their own cleaning products and equipment. This allows us to tailor each service to the client’s preferences while keeping our services cost-effective. However, we can supply cleaning materials at a cost of R50.Most of our services are structured as once-off or short-term cleaning visits, where the domestic worker arrives, completes the cleaning, and leaves upon completion. These services typically range from 2 to 5 hours, depending on the size of the property and the level of cleaning required. For clients requiring more extensive assistance, we also offer full-day housekeeping services at a higher rate.Our Services IncludeStandard Cleaning (4–5 hours)Routine cleaning suitable for houses, flats, and apartments. This includes general tidying, cleaning of living areas, kitchens, bathrooms, and bedrooms.Deep CleaningA more detailed and intensive cleaning service ideal for first-time clients, move-ins, move-outs, or properties requiring extra attention.All deep cleans we supply cleaning materials.Full-Day HousekeepingA full-day service where a domestic worker remains on-site for the entire day to assist with comprehensive cleaning and household tasks.Short-Term Rental & Airbnb Cleaning (2 hours)Quick, efficient cleaning services designed for Airbnb properties and short-term rentals, ensuring the space is guest-ready between bookings.Our ApproachWe focus on flexibility, professionalism, and convenience. Once a booking is confirmed, we assign a suitable domestic worker to the job and ensure they arrive on time to complete the service as agreed. Our goal is to provide dependable cleaning solutions that fit the needs of homeowners, landlords, and short-term rental hosts without requiring long-term commitments.

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Guest Relations Officer | The Silo Hotel

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The Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture of The Silo Hotel.Provide guests with information about attractions, facilities, services and activities around Cape Town.Arrange events, excursions, transportation etc. upon request from our guests.To ensure that all standards and procedures are fully known and followed.Stay current and up to date with all hotel services as well as daily VIP requests and special events.Welcoming all Guests upon arrival; Engaging with them throughout their stay; Escorting departing guests to the door on their last day.Dealing with Guest queries and arranging assistance where necessary.Constant monitoring of Opera and Guest profiling and ensure our team are updating required information: nationalities, address, remarks, preferences, etc.Ensuring day-to-day Guest services such as wake-up calls, room service etc.; all handled timeously and accurately.Operate Dineplan to make and update dining reservations for all outlets. Capture guest details correctly and ensure confirmations are sent.Answer and screen all incoming calls and deal with individual requests, messages and queries from Guests.Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.REQUIREMENTS, QUALIFICATIONS & EXPECTATIONSCandidates with a Diploma in Hospitality Management will be given preference1+ years’ experience in Guest Relations / Guests Service experience in a 5* EnvironmentA strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint and OutlookStrong organizational skills and ability to multitaskPresentable and well groomedTop knowledge of The Silo Hotel, our Guests, Cape Town and surrounding areasAbility to work long hours, day and night, including weekends and holidaysAbility to work accurately under pressureExceptional verbal and written communication skills in English are essential; additional languages are a plusExceptional attention to detail, hardworking and a passion for people and hospitalityA passion to learn, teach and drive improvement in employeesInternational experience in a similar environment and travel experience will be advantageousOwn transport a plus It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.South African citizenship is advantageous. A https://www.jobplacements.com/Jobs/G/Guest-Relations-Officer--The-Silo-Hotel-1260344-Job-Search-02-09-2026-01-00-17-AM.asp?sid=gumtree

14d

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Bo-Kaap