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Results for google in "google" in Cape Town in Cape Town

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Engineering Manager - Contact Centre PlatformsLead the transformation of high-volume contact centre ecosystems at scaleRemote role with global impact across customer experience platformsAbout Our ClientOur client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex challenges across large-scale platforms. With a strong emphasis on lean teams, impactful leadership, and cutting-edge technologies, they offer an opportunity to shape how millions of customer interactions are handled daily.The Role: Engineering Manager - Contact Centre PlatformsThis role is designed for a hands-on Engineering Manager to bring structure, clarity, and delivery discipline to a complex, high-volume contact centre environment. With over 500 agents and multiple integrations, youll lead the technical strategy, mentor engineers, and drive improvements across platforms including Zendesk, Twilio, and Google CCAI. Your leadership will directly influence operational efficiency, customer experience, and platform scalability.Key ResponsibilitiesMinimum 5 years experience as an Engineering Manager or Technical Lead in customer-facing or platform-heavy environmentsEstablish engineering discipline and delivery structure in an ambiguous environmentDefine and prioritise technical workstreams and product backlog with stakeholdersLead engineering across telephony, IVR, AI automation, agent experience, and backend systemsDrive platform improvements across Zendesk, Twilio, Google CCAI, and Dialogflow CXManage integrations with order, payment, refund, and fulfilment systemsEnsure engineering quality, observability, and operational excellenceAct as liaison between technical teams and business stakeholders, turning complex needs into actionable delivery plansAbout YouProven experience leading engineering teams in high-volume operational settingsDeep knowledge of contact centre technologies (Zendesk, Twilio, IVR, CRM integrations)Strong backend systems knowledge and experience with APIs and third-party integrationsTrack record of introducing engineering best practices and delivery cadence in undefined environmentsExperience with AI/automation platforms such as Google CCAI or Dialogflow (desirable)Strong people leadership, stakeholder engagement, and communication skillsExperience in customer support, retail, or enterprise platforms is a plusComfortable working in lean or high-pressure environments, scaling teams and systems effectively https://www.executiveplacements.com/Jobs/E/Engineering-Manager-Contact-Centre-Platforms-1251318-Job-Search-1-14-2026-6-17-13-AM.asp?sid=gumtree

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"google" in Cape Town

google in Cape Town (238 results)

Results for google in "google" in Cape Town in Cape Town