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Duties: Lead and create a work environment that is high in employee morale and provides constant learning & developmentDevelop systems and procedures that achieve higher cost efficiency and guest satisfaction.Recruitment and Performance Appraisal / Management all associates in the department.Ensure and manage an efficient Concierge department / service / front drive.Control and direct the concierge teamWell versed in the events, happenings in and around the city.Well connected to key restaurants, venues, and contacts in airlines, theatres and other leisure outlets for last minute guest requests.Ensure that assistance is being always provided to all customers and guests and their stayProvide fast, courteous and professional service to both guests and customers of the hotel.Maintain and control the use of the arrival and departure luggage room, ensuring that luggage is properly stored and always labelled.Arrange and prepare information on Special Events or Hotel Services to be bulletined.Ensure that all equipment within the section is properly maintained and in good working conditionAssist in identifying training needs, develop training plans and implement training sessions for all associatesMaintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the section.Ensure daily departing time of due-out guests and arrange for taxis, shuttle arrangements and limousine services to the airport if required.Coordinate VIP arrivals and departures.Monitor the Concierge team and ensure that they are engaged in their dailyThe ability to assist in the reconciliation of charges originating from the Concierge DeskEnsure a smooth working relationship between the Bell Service and all other departments of the hotel.Duty Management shifts.Manning of the front drive area making sure that parking is blocked off when needed.Scheduling of associates based on operational requirements and ensuring that all areas are sufficiently covered.Ensure that all associates are well versed on services & recommendations for activities inside & outside the hotelEnsuring compliance within the department and that Health & Safety directives are carried out.Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.Continuously endeavour to improve the departments efficient operation, and knowledge of own job function.Efficient implementation of all work related instructions given by the superiors / management. Requirements: Grade 12A formal hospitality qualificationAt least 3-4 years in a similar position in comparable hotelsValid PDP Drivers LicenseProficiency in Front https://www.executiveplacements.com/Jobs/C/Chief-Concierge-1270680-Job-Search-03-11-2026-04-04-14-AM.asp?sid=gumtree

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