Agent jobs in Cape Town | Gumtree Classifieds in Cape Town

Clear All

Results for agent jobs in "agent jobs" in Cape Town in Cape Town

Save

Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include: Verifying sales calls • Search for and listen to call recordings. • Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out. Conducting overarching quality assessment tasks • Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.). • Identify strengths, opportunities for improvement, and any compliance violations in customer interactions. • Conduct and complete investigations as and when required and provide reporting based on findings. • Provide detailed, insightful and constructive feedback on evaluations. • Enter quality assurance (QA) data into spreadsheets to track scores and trends. • Adhere to high levels of quality standards and meet monthly QA targets. Contribute to continuous improvement of quality in the unit • Conduct weekly feedback sessions with team leaders to discuss individual and team performance. • Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance. • Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance. • Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained. This role has the following requirements: Qualifications • Matric certificate or equivalent. Experience • QA experience in a call centre environment preferred. • Minimum of 2-years call centre experience in long term insurance. Skills and behaviours • Ability to work with minimum supervision, adapt to a changing environment quickly and think independently. • Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment. • Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines. • Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes. • Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation. • Exhibit a professional manner in dealing with others and work to maintain constructive working relationships. Ability to handle multiple tasks in a production-driven environment. Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R7000 • Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130

Mango5

Other

Save

Site Agent (Shotcrete & Reinforcing)Lead High-Impact Construction Projects with Precision and AccountabilityCape Town | R360K R504K | MonFri, 07:0016:00About Our ClientThis company specialises in shotcrete and reinforcing services for the construction industry, delivering high-precision solutions to a variety of sites. With a focus on accuracy, operational excellence, and strict safety compliance, they offer a dynamic environment where site performance directly drives commercial outcomes.The Role: Site AgentAs Site Agent, you will be the operational lead across multiple construction sites, ensuring the seamless execution of shotcrete and reinforcing projects. Your focus will be maintaining accurate reporting, minimising material losses, and overseeing teams and machinery to meet production and safety standards. Youll bridge the gap between field operations and head office by delivering detailed daily data that shapes business decisions.Key ResponsibilitiesBring 35 years of experience in shotcrete, concrete pumping, or specialised civil works to lead multi-site projectsConduct precise pre- and post-application measurements to determine material volumesTrack and document daily wastage and rebound to keep projects within budgetMaintain detailed logs of all materials used, including cement, aggregates, additives, and steelSubmit daily production and delay reports to head office with zero margin for errorForecast and manage on-site inventory to ensure continuous productionCoordinate with supply chain partners to guarantee timely delivery of materialsOversee preventative maintenance and basic mechanical troubleshooting on shotcrete pumps and equipmentEnsure shotcrete application meets thickness, compaction, and finish specificationsSupervise nozzlemen, pump operators, and steel fixers to meet productivity targetsEnforce strict safety protocols for working at heights, with silica exposure, and high-pressure machineryAbout You35 years experience in shotcrete, concrete pumping, or specialised civil worksProficient in construction mathematics: volume, area, percentagesStrong mechanical aptitude, especially with hydraulic pumps and diesel enginesValid drivers licence and ability to travel between multiple sitesExcellent communicator with the ability to produce detailed, accountant-ready reportsHighly organised, safety-conscious, and results-driven in the field https://www.jobplacements.com/Jobs/S/Site-Agent-Shotcrete--Reinforcing-1271263-Job-Search-3-12-2026-10-13-55-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

Save

Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy. Their duties will include: Describe the product benefits and features to potential customers • Describe the product to potential new customers. • Answer potential customers questions regarding the product to be taken to market. • Let customers or clients know about additional product features and benefits. • Continuously learn about the companys products/services and remain up to date with any changes. Convert potential customers into leads • Convert customer queries that are received into sales leads. • Meet personal sales targets and call handling quotas. • Follow communication procedures, guidelines and policies. Escalate/solve any challenges and issues that customers are raising • Identify common issues raised by potential customers related to the product or business. • Investigate and solve customer problems. • Escalate customer problems that need to be solved at a more strategic level. • Meet with management to discuss possible improvements to the companys customer service. This role has the following requirements: Qualifications • Matric Certificate Experience • A min of 1 year proven customer support experience or experience as a Client Service Representative. Skills • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication skills. • Ability to multi-task, prioritize and manage time effective Working Hours : • Monday to Friday: 8am to 5pm Remuneration: • Monthly basic: R6500 • Additional commission and incentive earnings. Benefits: • Medical Insurance • YouAssist Access to emergency response, trauma and home assist • Internal LMS access to online courses to aid with professional, writing, and personal development Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position. We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129

Mango5

Other

Save this search and get notified

when new items are posted!

...

"agent jobs" in Cape Town

agent jobs in Cape Town (163 results)

Results for agent jobs in "agent jobs" in Cape Town in Cape Town