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Responsible for implementing customer retention programmes and initiatives to increase loyalty and retain business.
Duties:
Ensure sales targets that measure outputs and outcomes that relate to customer experience are met.Enforce retention process end to end as per Standard Operating Procedures.Ensure proper capacity planning (Work Force Management) for the Retentions team to deliver on the KPAs.Submit weekly and monthly retention reporting as and when needed.Drive up-selling to existing for purpose of business growth and sustainability.Offer downgrade of products to retain customers.Liaise with collections team to ensure the resolution of queries on VAPS for successful payment of premiums.Ensure that daily debits have run.Build positive working relationships with customers for repeat businesses.Effectively manage complex retention queries.Ensure payment schedules go out to the various brokers/schemes.Contribute to the development of new strategies for customer retention activities.Gather information from existing customers about customer service and customer complaints.Develop retention campaigns and initiatives based on customer feedback, to drive customer retention.Manage and influence Lapse ratio reduction.Manage the day-to-day activities of the Retentions Agents, including scheduling and the evaluation of work for adherence to standards and ways of work.Perform customer negotiations to renew contracts and retain business and reach a fair conclusion from both business and customer perspective.Work with the Sales team in implementing sales promotion activities.Deliver product presentations and demonstrations to customers.
Qualifications and Experience:
NQF Level 7: Bachelors degree in Sales, Customer Service, or related field / National DiplomaRE5.5 - 7 years retentions/ collections within insurance industry (Essential).2 - 3 years Sales experience (Essential).Ability to liaise effectively with stakeholders on all levelsAbility to multitask.Experience in sales, customer retention or customer service, ideally with up-selling and cross-selling within in the insurance sector.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzY3NTM0NTE1P3NvdXJjZT1ndW10cmVl&jid=1305812&xid=2767534515
2d
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Responsible for selling non-COID solutions to the top 50 class clients while building and maintaining relationships with them.
Key Performance Areas:
Manage business intelligence and business generated leads in a professional and timely manner.Customer Service and Relationship ManagementLead analysis initiatives and service improvement reviews across all clients.Build strong relationships with clients from initial call strategy gaining their trust and respect.Attend prospect premises to undertake surveys and progress sale.Prepare periodic sales pipeline reports showing sales volume and potential salesRevenue generation through selling of non-COID and other products to mining and metal clients.Follow up on sales opportunities for clientsMitigate controllable Risks through Quality, due diligence, and disclosures.
Qualifications and Experience:
NQF 6 National Diploma in an FSB recognized qualificationCertified Financial Planner is AdvantageousRE5 (Representatives) non-negotiable and RE1 (Key Individual) advantageousFAIS accreditedAt least 5 years proven sales experience at senior levelAbility to interact at a C suite levelKnowledge of business policies, processes and procedures, legal complianceHighly developed, demonstrated Sales SkillsProven track record of sales experience in a Business-to-Business employee benefit product environmentAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsAppropriate experience in a customer facing environmentExperienced in identifying potential client’s teams about potential marketsDemonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contributionDemonstrated effectiveness in holding conversations with customers, customer evangelism, and customer-focused product development and outreachDemonstrated ability to see the big picture and provide useful advice and inputCompetitive in their approach to businessExperienced in identifying potential client’s teams about potential markets, desirable product features, go-to-market best practices, and measuring the success of outreach and product salesComfortable and able to act with authorityTakes full accountability for performance and developmentCommitment to continuous learning.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzAwOTQ3MTk/c291cmNlPWd1bXRyZWU=&jid=1305106&xid=570094719
2d
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This position is based in Johannesburg and the incumbent will report to the Financial Director.
POSITION SUMMARY The National Credit Manager will be responsible for managing a team of credit controllers/debtors
clerks and oversee the collection of the debtor’s book. The credit manager will also be responsible to grant credit, setting the terms on which it is granted, recovering the debt when it is due and ensuring compliance with the company credit policy, among other credit related functions.
KEY RESPONSIBILITIES
* Maintain and monitor sound credit policies; perform credit checks, set up new customer records and collect all relevant documentation
* Strengthen and grow relationships with customers and staff by communicating regularly regarding account information including invoicing, account updates and past-due balances
* Initiate collection efforts
* Manage the order release process
* Managing credit exposure within the approved limits.
* Monitor allocation of daily customer payments and review reconciliation of customer accounts.
* Monitor customer account details for non-payments, delayed payments, and other irregularities.
* Interact with Sales team and customers to resolve discrepancies
* Communicate, investigate and resolve customer queries via phone and email
* Communicate discrepancies to the management team, identify slow-paying customers and recommend collection solutions
* Handing over of arrear debtors to insurers or collection agents.
* Ensure maintenance of accounts receivables files and records
* Managing the debtor’s book within the parameters of the insurance policy where applicable
* Preparation of quarterly bad debt provision and sending of monthly declaration to insurers.
* Preparation of DSO and implementing measures to improve these
* Management, training and development of debtor’s team.
* Monthly Reconciliation of debtors GL accounts.
* Weekly cash flow forecasting for debtor’s receipts.
* Approve all adjustments and refunds to customers.
* Ensure pricing/promotional credit notes are authorised by respective BU,
* Support year-end statutory audit completion.
* Performance management for team.
* Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
* POPIA Information Officer with the below responsibilities:
* to encourage compliance with POPI
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* dealing with requests and complaints made to the organisation in relation to POPI (for instance, requests from Data Subjects to update or view their personal information)
* develop and implement a compliance framework - ensure it is monitored and maintained over time
* making recommendations and raising concerns where appropriate
* co-ordinating documenting of information processing procedures in various business areas
* evaluating and further developing data
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM2NTI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231119&xid=1555_36526
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