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Our client is a well-known company in the medical education and publishing field. They are based in Durbanville and focus on ongoing Continuing Professional Development (CPD) courses for healthcare professionals. They are seeking a dynamic Customer Support Coordinator
to join their team.
Responsibilities:
Customer support.
Attending to customer queries and ensuring timely and accurate customer support.
Verify and reconcile member payments.
Guide or train users on how to utilise the eLearning platform.
Collaborate with the Marketing and PR departments to promote the products.
Product Coordination:
Coordinate, upload and manage courses and webinars on the eLearning platform.
Coordinate with accreditation bodies and vendors to ensure quality and compliance.
Administration:
Generate required reports and statistics.
Develop and monitor Key Performance Indicators (KPIs) to assess the effectiveness of the eLearning activities.
General Admin and switchboard duties when required.
Perform user testing on the eLearning platform.
Minimum Requirements/Desired Experience and Qualification:
Matric/Grade 12 required; a Tertiary Diploma is a plus.
Minimum two years of customer support experience.
Proficiency in MS Office 365 and ability to learn new systems quickly.
Experience working on an eLearning system would be advantageous (Moodle, Blackboard, Canvas, Sakai etc).
Bilingual in English and Afrikaans.
Exceptional problem-solving abilities.
Strong organizational skills, attention to detail, the ability to multi-task and follow-through are necessary.
Able to deal with a wide range of customers.
Ability to work under pressure and adapt to changes.
Competence in a high-tech, paperless environment.
To apply, please send your CV with your salary expectations to hannah@personastaff.co.za
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
SECTOR: Admin, Office & Support
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004332/H&source=gumtree
5mo
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Our client based in the Northern Suburbs
is looking for a proactive and organized individual to join their team as an Office Administrator & Secretary
. The successful candidate will play a crucial role in supporting our office operations and assisting with various administrative tasks.About the company:A dynamic and innovative architectural company dedicated to delivering high-quality design solutions to their clients. With a focus on creativity, functionality, and sustainability, we strive to exceed expectations and create spaces that inspire and endure.
Requirements:
Young and energetic individual with a minimum age of 25 years old
Excellent verbal communication skills
Strong problem-solving abilities
Self-motivated and punctual
Trustworthy with high levels of integrity
Exceptional organizational skills
Proficient in Microsoft Office 365
Fluent in both Afrikaans and English
Possession of a valid driverâ??s license and own transport
2-3 years of experience in office administration and secretarial duties, preferably within the architectural or construction industry, with a good understanding of building materials
Responsibilities:
Perform general office administration tasks.
Organize and maintain client files, ensuring they are up to date.
Prepare and type meeting minutes and notes as required.
Coordinate service requests as required.
Run errands for the office as needed.
Manage inventory of office supplies
Maintain cleanliness and tidiness of reception area and boardroom.
Assist with compiling documents and reports.
Welcome clients and prepare refreshments.
Aid in the preparation and administration of tender documentation.
Communicate with clients, consultants, and suppliers regarding projects and information requirements.
Attend site visits and technical meetings, as necessary.
Provide verbal updates and written reports on dedicated projects.
Complete and submit local authority submissions for building plan approvals.
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Admin, Office & Support
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004583/N&source=gumtree
24d
Are you a tech-savvy problem solver with a
passion for customer service? Are you looking to kickstart your career in the
dynamic world of home automation? If so, we want to hear from you!Duties & Responsibilities:
Maintain and build
relationships with clientsReceive client callout
requests via email and telephonicallyCreating and updating
ad-hoc quotesLoad, manage and
monitor technician’s tasks and support ticketsArrange appointments
and manage calendarsSchedule technicians
for callouts and ensure that they have all required stock and information
to perform the calloutsFollow up on task
status with technicians and forward completed job information to Accounts
for invoicingResolve client queries
in a timely manner
Assist the operations
departmentGeneral AdministrationRun the bi-monthly
staff meetings to discuss any items that have not been addressed on site.Provide assistance to
management
Project Coordination (Where required):
Load, manage and
monitor tasks of installation teamsFollow up on task
status with installation teamsMonitor tracked time of
installation teamsMaintain ongoing list
of project to-do’sMaintain record of all
project activities to ensure projects are on trackCommunicate site issues
through internal channelsFinal project
reconciliationsManage scheduling
meetings SLA Reporting,
Creating, Updating and Feedback to Clients
Key Responsibilities:
Provide exceptional customer service to new and existing clients.Troubleshoot technical issues and provide timely solutions.Coordinate with technicians to schedule appointments and service
calls.Maintain accurate records of client interactions and resolutions.Collaborate with the operations team to optimize processes and
workflows.MINIMUM REQUIREMENTS:
·
Grade 12/Matric Certificate is essential.
·
Administration qualification or similar will be advantageous.
·
3-5 years’ experience in the relevant field
·
Strong Administrative skills
·
Proficiency in Microsoft Office Suite and familiarity with Zoho Desk
·
Ability to multitask and prioritize tasks in a fast-paced environment
·
Eagerness to learn and adapt to new technologies and processes
·
Project Management experience is advantageous
·
Ability to lead and manage other individuals
·
Excellent communication skills, both written and verbal
·
Attention to detail, objective, structured and process driven
·
Extremely organized and ability to think on your feet
·
Customer focused, work well under pressure.
·
Willing and able to work overtime, at weekends, etc. as requiredHOW TO APPLY:
Ready to embark on an exciting career journey with
us? Send your CV and a cover letter highlighting why you are the perfect fit
for this role to:andrew@simpletech.co.za
1mo
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