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Mango5 is looking for a well-versed individual with outstanding customer service to clients and customers alike. Must have a stellar attitude and display professional behavior. Adequately complete administrative assignments to join our exciting international campaign. Are you looking for stability, growth, and a fantastic work environment?
Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.
At Mango5, we offer you the opportunity for immense growth and development. Our Mango5 family drives their success; we create a solid work ethic with our hard work and dedication. Our willingness to excel makes for an excellent working environment.
Duties and Responsibilities
• Managing and coordinating the transportation of staff
• Updating the transport provider of any changes to the staff roster
• Ensuring the client is aware of any transport delays
• Assisting with compiling new employee lists to be sent to transport provider
• Experience in managing transport routes to ensure efficiency in costs essential
• Manage and arrange emergency transportation for sick employees
• Manage transport escalations and complaints
• Receive candidates and clients at reception
• Loading of new hires on the client fingerprint system
• Arrange refreshments for meetings and clients
• Manage and coordinate the cleaning staff
• Administrative duties will include handling calls, calendar management, filing, detailing messages, ordering inventory, and general office management tasks.
• Quotations for Directors
• Bookings reservations, traveling, etc
• Personal errands
• Keeping track of deadlines
• Stock Control
• Managing the restocking of vending machines
• Managing the overall building and facilities and ensuring everything is in good working order.
Experience and Qualification
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Staff transportation management essential
• Computer literate - familiar with Microsoft Office
• 2-year Office Management / Office Administrator
Key Skills
Punctuality
Excellent interpersonal skills
Excellent verbal and written communication skills
Have high-performance culture and ethics
Strong problem solving
Flexible, self-motivated, and proactive
Trustworthy with high standards or personal integrity
Remuneration
R14.000 Basic
RXXX Shift Allowance
3 Month Probation
Medical Insurance and YouAssist (access to emergency response, trauma, and home assist)
Professional Development: Internal LMS with access to over 70 online courses
Working Hours:
Monday to Friday, 13:00pm/15:00Pm/16:00PM to 22:00pm/12:00am/01:00m (depending on Daylight Savings)
Transport will be provided for shifts ending at 7 pm (from work to home only)
USA Public Holidays applicable
Please note that only shortlisted...Job Reference #: 201126
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PURPOSE OF THE ROLE
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.
Walk in Members
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
Reporting and Admin
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt.
Relationship Management
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.
Time Management
Excellent time ma...
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Purpose of role
The position is responsible for the monitoring, administration and reporting on the various activities and processes in the IT department and its service providers.The duties include liaising with internal and external stakeholders.Perform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Responsibilities
Administer, monitor and report on:Administer, Monitor and report on requests from and to Service ProvidersMonitor and report on Desktop support casesAdminister, monitor and report on ProcurementsAdminister, monitor and report on the office’s physical security systems (What are they supposed to do here?)Internal audits of hardware and softwareAssist with external ICT auditsDocument, implement and maintain processes with service providers according to SLA’sDocument, implement and maintain inter-departmental processes
REPORTING
Prepare monthly and ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries within the required timelinesProvide assistance to internal clients and service providers where necessary
INNOVATIVE & TEAM PLAYER
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externally
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with p...
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The Section 37C, administrator is responsible to accurately and timeously perform all Section 37C related activities through the co-ordinating of death claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death claims process whilst meeting production standards.
To provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk. The responsibility is to ensure that all claims and related documents conform to the set standards, within the agreed service levels and that the claim is ready for processing.
The duties include requesting information, responding to enquiries and providing assistance to members and beneficiaries, Compliance, Client Services, the Contact Centre, employers and external service providers.
Areas of Responsibilities
KEY ACTIVITIES
Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.Report on inflow and outflow of death claims statistics for Fund.Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.Provide accurate information to clients in order to ensure that they receive appropriate service.Build and maintain relationships with internal and external stakeholders.Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.Make recommendations to improve client service and fair treatment of clients within area ofParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Meet production standards i...
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PURPOSE OF ROLE
The role is also to ensure smooth running of the department in so far as ensuring that the management team have the necessary support administratively.To provide operational support to the Executive OfficeThe role of a PA is to free an executive’s time from organizing and administrative tasks so that they can spend maximum time on strategic tasks
RESPONSIBILITIES
Management Support:
Coordinate all Executive meetingsRecord all minutes of these meetings and distribute accordingly with action itemsKeep a register of all meetingsManage Executive Office diariesIdentify operational resource and equipment needs and advise senior management for action. Management of all ordering of requirements for the office. Liaising with various service providers and ensuring invoices are paid on time.
Administrative duties:
Providing support to Management and ReportingHave a strong command of the English language to draft letters on behalf of the management team.Coordinating events (draft & send event invites, identifying venue, catering, do costing, manage RSVP lists, liaise with suppliers (catering, etc.).Act as a brand ambassador for Salt EB, always ready to go the extra smile for, members, clients etcAttend Trustee meetings as the representative of the company to ensure minute taking and that issues and decisions are escalated to the correct departments within SALT to execute. Follow up on these minutes and actions with relevant managers.Transcribe, proofread, and file documents before deadlines.Acting as a first point of contact: dealing with correspondence and phone callsManaging diaries and organising meetings and appointments, often controlling access to the manager/executiveReminding the manager/executive of important tasks and deadlinesTyping, compiling and preparing reports, presentations and correspondence
QUALIFICATIONS
Matric certificate or higher educationGood command of EnglishCommunication SkillsWorking knowledge of Microsoft Office packages especially Microsoft Excel, Word, PowerPoint, and Outlook.
ORGANISATIONAL VALUES
Ensure adherence to all organizational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.Any other duties as determined by the business needs and to participate in all organizational events as required.
ADDITIONAL
Ability to interact with p...
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Red Ember Recruitment is currently recruiting for a Senior Payroll Administrator to be based in Bryanston, Johannesburg.
Please note this is a 2 month fixed-term contract position.
DUTIES
Conducting Payroll input and salary changes for all employees.Month-end reconciliation procedureHandle Annual increase/decrease processDistribution of reportsAttend to payroll queries and correct errorsPayroll System AdministrationProvident FundHandling SARS/ IRP5/Reconciliation year-end processUIF DeclarationAssist with Job gradingResolution of job grading and salary complaintsSalary benchmarkingManage direct reportPayroll System Information
SAGE VIP Premier+/- 400 HeadcountDifferent divisions (entities) under one Company
REQUIREMENTS
Matric CertificateMust have completed numerous (what specific courses, be precise) Payroll Administration courses including the Tax Year end course/seminarPayroll Administration & Management Diploma/DegreeKnowledge of relevant Labour and Tax legislation and changesPayroll processes and systemsAccounting knowledge to handle Salary Clearing accountsRelevant computer packages
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PURPOSE OF ROLE
To receive and perform quality assurance on documents and assessment of claims for legitimacy based on the specialized requirements of the role.To initiate all new claims received on the operating system used by Salt Employee BenefitsTo follow up on behalf of members on all outstanding claim paymentsTo deal with member queries and advise members on fund benefit structure and benefitsTo act as a liaison between the members of the Fund and Fund’s other service providers (funeral benefit administrator, Section 37C Investigators, Trust Fund Administrators, Tracers) in receiving claims and ensuring that they are processed timeously.
WALK IN MEMBERS
Receive members and help them with submission of claim.
First ensure that the member is a member of the FundEnsure that the member is not still employed in the industryCheck that the contributions are up to dateCheck that all claim documents are available:
Claim documents are completed, signed and stamped by both employer and memberCopy of ID is available and clearCopy of bank statement is available and clearValid Tax number for the member
Advise member if there are any discrepancies regarding the membership or any of the above.Help member to understand what the member needs to do.
Attend to members and beneficiaries who are submitting and following up on their claims (withdrawal, funeral, disability, death, unclaimed benefits, retirement, trust fund)
Ensure that the member’s claim has the necessary documentation and attachments according to type of claim.Escalate claims that are outside the service level agreement.Advise member of any outstanding documentation or what will affect the delay of the claim.
Advise members who come to enquire about their membership on their statusWhere a member has shown proof that they were employed and the employer has not paid, refer to the relevant CLO/MCLO for further investigation.Provide members with benefit statements, contribution history and quotations where available.Educate members on benefits of the fund and process.Provide a daily report to the manager for consideration and review.
REPORTING AND ADMIN
Submit daily and weekly reports.All claims and documents to be uploaded and indexed on Everest/EPIC system used by Salt
RELATIONSHIP MANAGEMENT
Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidel...
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Our client in Addo is seeking to employ an administrative person to join their team at their lodge near Patterson/Addo.
Requirements:
Pastel
Excellent people skills
Matric
Duties to include but not limited to:
Customer invoice input on pastel
Supplier invoice input on pastel
Stock input & control on pastel
Entering monthly stock take figures onto spreadsheets
Updating the income & occupancy spreadsheet weekly
Filing / sorting of paperwork
Guest liaisons / hosting / check in’s & check out’s
Updating the asset register spreadsheet
Handling insurance: claims / adding items / removing items
Other general admin
Some PA admin duties for the GM
Assisting with reservations when needed
Other:
Pastel knowledge – imperative
Hospitality experience – added bonus
Good people skills - imperative
The package includes:
Accommodation on the property (may be shared with others but have separate bedroom)
Wifi
Uniforms
A meal when working afternoon/evening shift
Candidate to work 21 days on and 7 days off (lifts to and from PE provided)
SECTOR: Administrator
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To provide operational support to the CEO of the company.
Key Responsibilities:
Office Management / Administration
Provide administrative support, including answering phone calls, responding to emails and drafting correspondenceManage & order all Salt EB Branded merchandise (liaise with suppliers, obtain quotes, obtain approval from management for expense, place orders etc.)Coordinating events (draft & send event invites, identifying venue, catering, do costing, manage RSVP lists, liaise with suppliers (catering, etc.).Act as a brand ambassador for Salt EB, always ready to go the extra smile for, members, clients etcEnsure that invoices are paid on timeMaking all necessary travel arrangements (both domestic and international)Completing international visa application formsScheduling meetingsSet up board meetings and supplying of snacks
Ensure that all stakeholder (e.g., service providers, banks) communication is accurate, timeous, professional, and relevantAccurate record keeping and filing of various documents, correspondence, etc.Maintaining merchandise stock recordsPurchasing and ordering of stationary and other necessary office suppliesEnsure that all vehicles’ licenses and services are up to dateManage the driver and cleaner
Property Management
Management of short-term rentals (AirBnB)Maintain the property calendar and schedule appointments and meetings with clients, contractors, and tenantsAssist to support facilities management including arrangements for maintenance (plumbers, electrical, etc.)Marketing of properties on different platforms
Skills
Proactive and independent working styleStrong organizational and time management skills, with the ability to multitask and prioritize tasks.A level of flexibility required in approach and working hours in line with the Executive PA deliverablesMaintain professionalism when dealing with internal and external stakeholdersAttention to detail and a high level of accuracy.Proficiency in Microsoft Office suite
Valid Driver’s License and own a reliable vehicleAbility to adapt quickly to new and changing situations and requirements
Discretion and confidentiality in handling sensitive information.Strong verbal and written communication skills (English & Afrikaans)
Qualifications
Grade 12 or equivalent qualification.A Tertiary qualification in social media, secretarial, business administration and / or property management would be advantageous....
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Receptionist urgently required! Candidates must have at least 3 years switchboard/reception, administration and and excellent customer services experience. Candidate must be a team player, adaptable to a fast pace environment and be able to multi-task. Only if you meet these requirements, please email your CV to jwilkinson@finelinetech.co.za.
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Our client is looking for an Administrator / Data Capturer. to join their team in Midrand.
Duties and Responsibilities:Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.Scanning through information to identify pertinent information.Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.Creating accurate spreadsheets.Entering and updating information into relevant databases.Ensuring data is backed up.Informing relevant parties regarding errors encountered.Storing hard copies of data in an organized manner to optimize retrieval.Handling additional duties from time to time.
Key SkillsGood command of English.Excellent knowledge of MS Office Word and Excel.Strong interpersonal and communication skills.Ability to concentrate for lengthy periods and perform accurately with adequate speed.Proficient touch typing skills.
2 Years of Experience
Qualifications
High school diploma.1 year of experience in a relevant field.
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PURPOSE OF THE ROLE
An Indexing Administrator needs to ensure accurate and timeous,The role requires thorough administration of Index schedules on an end to end from receipt to saving files per the agreed service levels between SALT EB and the Fund. Provide efficient administration and verification service in respect of quality assurance of schedules.
RESPONSIBILITIES
Ensure all quality assurance related activities as set out in the Indexing process have been actioned.Ensure adherence to the following quality assurance elements: accurately and timeous Index correct schedules to correct employers, save file in contributions folder, attach schedule to Everest, ensure that non-contribution related queries are directed to the appropriate mailboxes, ensure that queries are raised with relevant teams for all queries received.Action and follow up on all outstanding schedules.Prepare reconciliation of contributions due and received for individual members and pay points / employers. Prior to updating a contribution extract the ESA (Employer Statement Account).Process individual member contribution runs , update arrear contributions and LPI filesResponsible for ad-hoc projects from time to time and cleaning up member data on an ongoing basis.Liaise with employers, service providers and internal staff both written and verbal whilst supporting a positive and responsive climate for client enquiry resolution. Ensure email communication, whether internal or external, is dealt with professionally and within the service level agreement.
QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishProficient in Excel
ORGANIZATIONAL VALUE
Ensure adherence to all organizational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracy.Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.Any other duties as determined by the business needs and to participate in all organisational events as required.
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Our client is looking for an Admin/Finance Controller to join their team.
Duties and Responsibilities:• Reporting to senior management and performing secretarial and administrative duties.• Typing, formatting, and editing reports, documents, and presentations.• Entering data, maintaining databases, and keeping records.• Liaising with internal departments, answering calls, and making travel arrangements.• Managing internal and external correspondence on behalf of senior management.• Scheduling appointments, maintaining an events calendar, and sending reminders.• Copying, scanning, and faxing documents, as well as taking notes.• Preparing facilities for scheduled events and arranging refreshments, if required.• Ordering office supplies and replacements, as well as managing mail and courier services.• Observing best business practices and etiquette.
Key Skills• Advanced typing, note-taking, recordkeeping, and organizational skills.• Ability to manage internal and external correspondence.• Working knowledge of printers, copiers, scanners, and fax machines.• Proficiency in appointment scheduling software such as MS Outlook, as well as call forwarding.• Excellent written and verbal communication skills.• Exceptional interpersonal skills.
Job Role: Personal Assistant
Industry: Other
Salary: Negotiable
Required Skills
3 Years of Experience
Qualifications
• High school diploma or GED.• Certification in secretarial work, office administration, or related training.• 1-2 years of experience as a personal assistant would be advantageous.• Extensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint.
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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
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PURPOSE OF THE ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication ie. feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceHave the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
Specialist Requirement
Manage the end to end process of the Registration of New Employers, including engaging and following up with employer to ensure that completion of the RegistrationManage the loading of the new employer on to the Administration system once the Registration is completedOptional: Run the first cycle on the employer then this employer is to be handed over to the Contributions teamMaintain the employer details throughout the employer’s participation in the fund and manage any changes as and when notifiedManage the cleanup of employer’s data on our administration systemAssist with the cleanup of an employer’s statement of account – when requested to do soAssist with any other ad-hoc projects delegated by the Team Leader
Team Support
Be able to work independently with minimal supervisionBuild and maintain supportive relationships both internally and externallyAccept accountability and take responsibility...
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The Claims Administrator is responsible for the accurate processing of the deaths and disabilities’ claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.Ensure completion of the quality assurance process as set in the Quality assurance checklistContact member for outstanding requirements and update notes on the systemCalculate the benefitApply for a tax directivePrepare the payment requisitionEnsure the bank details have been accurately captured onto the members record and verified by the bankEnsure all relevant documentation are saved onto member’s record.Ensure all relevant checks are done on the system before processing a claimMeet production standards in terms of quantity (35 assessments and processing of claims daily)Should a query raise at any point, complete the investigation and delegate to responsible party to resolveEnsure compliance to all control in the teams (switches, merges etc)Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracyEnsure all email communication, whether internal or external are dealt with professionally within service level agreementProcess payments of death claims once approved by Trustees within the latest agreed service levels
RECORD KEEPING AND FILING
Ensure all documentation relating to a claim are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the system
REPORTING
Prepare, analyse and present ad hoc reports as and when requested
QUERY RESOLUTION
Attend to queries or inquiries by members, employers and beneficiaries within the required timelines – 48 hours
RELATIONSHIP MANAGEMENT
Build and maintain positive relationships with all clients and service providersBuild and maintain supportive relationships with teams internallyEnsure that all communication sent internally and externally is dealt with professionally
TIME MANAGEMENT
Meet production standards in terms of quantity and quality assessments, and payments daily.Manage work inflow timeously
EDUCATION, LANGUAGE AND QUALIFICATIONS
Matric with Mathematics/AccountingExcellent command of EnglishOne vernacular language will be advantageousRE1 FAIS will be advantag...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjgzMjU5NDU3P3NvdXJjZT1ndW10cmVl&jid=782239&xid=4283259457
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Our client is looking for a Receptionist to join their team.
Duties and Responsibilities:
Check-in/Check Out GuestsEnsure Guests information is accurate on the Management SystemConcierge ServicesCreate a positive work environment for employees
Required Minimum Educational Qualifications/Work Experience
Diploma/Degree relevant to the field of Hospitality1-year experience in a Management role of a recognised, luxury hospitality brandDriver’s Licence
Key Skills
The ability to work collaboratively and build confidence and buy in with multiple stakeholders..Strong ability to execute capabilities.Work independentlyAccountable and able to take ownership.
Key Results Areas:
Adhering to Hotel&Spa Operational StandardsCustomer ServiceGuest Administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTQ4MzE1ODQyP3NvdXJjZT1ndW10cmVl&jid=374823&xid=3948315842
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ROLE
The Claims Administrator is responsible for the accurate and timeous processing of death claims within the agreed service level between SALT EB and the Fund and meeting production standards.
The duties include processing claim payments, requesting information, responding to queries and assisting Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers.
KEY ACTIVITIES
Perform all death claims related activities which include - claim processing, responding to claims related queries and complaints.Application of fund rules, policies, legislation, administration procedures and the service level agreement when processingMeet production standards in terms of quantity and quality.Liaise with employers and service providers.Attend to the fund central mailbox and respond to queries within SLA.Any other duties as determined by business needs and participate in all organizational events as required.
RECORD KEEPING AND FILING
Attach all email correspondence to the members record.Record all appropriate member notes on members Everest record.Ensure the bank details are accurately captured onto the members record and verified by the bank.Print all relevant documentation, collate in required format and submit for quality assessment.
QUERY RESOLUTION
Attend to all email and telephonic queries.Assist Client Services, the Call Centre, the Contributions team, Claims team, employers and external service providers to resolve queries.Follow through and provide client with on-going feedback until query is resolved.Support a positive and responsive climate for client query resolution.Verify member statement and exit audit report for accuracy. Ensure the automated switch out of investment into bank was processed and the total number of units is zero.Apply for a tax directive on the calculated benefit.Apply the correct dates for calculations and benefit accrual.Prepare the payment requisition.Perform all claim related activities which include claim processing cycle, attending to queries and complaints.Communicate with beneficiary fund administrators and provide relevant information within SLACorrect application of the fund rules, policies, legislation, administration procedures and the service level agreement applicable to the fund.Meet production standards in terms of quantity (process 40 claims per day) and quality (less than 2.5% error rate).
TEAM SUPPORT
Accept accountability and take responsibility for any work done or allocated.Display a willing and helpful attitude.Car...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE0NDM5OTkxP3NvdXJjZT1ndW10cmVl&jid=1157547&xid=2214439991
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PURPOSE OF ROLE
The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Reconstructions are prepared for the OPFA and attention to detail and high standard of work is required.The reconstruction is used by the Adjudicator to prepare a determination which is equivalent to a court order. This is then handed down to the employer/fund/administrator/attorneys and membersThe incumbent should have knowledge of the OPFA complaint and Determinations process as understanding the wording plays a critical role in preparing a recon.The position is a B3 as it is a specialized role and requires intense investigations.MUST have excel knowledgeEngage and list to current challenges in the team/business and use expertise to Trouble shoot issues in order to provide workable solutionsThe ability to tackle a Problem with the intent of using expertise/capability and or experience to resolve speedilyPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e., feedback to clients, managing clients, responding to clients, attend to queries timeouslyEngage in a professional manner whether it be verbal or face to faceMust have the ability to communicate via different communication channelsEnsure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company)Be a strong team playerHave both industry knowledge and experienceEnsure that the role is carried out with the relevant accuracy, attention to detail and following instructions.Ensure that judgement and attention to detail is applied to the roleEnsure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.Strong interpersonal skills as cross team collaboration is required.Must have the ability to innovate in the roleQuality of work should be thoroughConscious of the abuse of company resources
PEOPLE MANAGEMENT
Implement the culture transformation program that will enable the delivery of Salt’s strategic intent and identified ideal behaviors to improve employee engagement and reduce employee turnover.
Develop a high performing team by embedding formal performance development and informal coaching. Implement talent acquisition, engagement and recognition process in line with this.
RESPONSIBILITIEShttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzkxNTY3MjgxP3NvdXJjZT1ndW10cmVl&jid=1310512&xid=2391567281
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PURPOSE OF ROLE• • The HR Specialist will act as the first point of contact for HR-related queries from employees and possible external partners and is responsible for the end to end life cycle of the employee • The main duties include maintaining personnel records, managing HR documents (e.g. employment records and onboarding guides) and updating internal databases. The role is to ensure the HR department supports our employees while conforming to all legislative requirements whilst ensuring that Communication is key to all stakeholders. • The incumbent will serve as a back up for the current Payroll Manager and thus VIP/SAGE experience is essential. HR Recruitment and Support • Ensure all adverts for vacancies are approved per headcount and budget prior to advertising. Follow up and engagement with external agencies as well as online applications. • Shortlist application for line managers. Prepare interview packs. • Preparing of all offer letters as well as regret letters. • Advise new employees on their first day orientation whilst explaining all SEB policies and procedures and compliance requirements • Responsible for the Induction planning and implementation • Ensure that exiting staff are exited with the correct governance / risk compliance eg. Exit interview/Exit on systems and managing of the withdrawl of benefit forms • Performance Management and Support • Create reports, follow up outstanding ratings, interpret the ratings • Prepare reports in line with audit requirements • Document the outcome of grievance hearings and update employees and case files with required details. • Liaise with line well before the pay round starts to ensure all structure, role and people updates are up to date • Ensure that payroll is advised of new appointments and exits ADMINISTRATION • Organize and maintain personnel records on all databases • Update internal databases (e.g. record sick or maternity leave) • Prepare HR documents, like employment contracts and new hire guides • Liaise with external partners, like agencies, and ensure legal compliance • Create regular reports and presentations on HR metrics (e.g. turnover rates) • Answer employees queries about HR-related issues • Assist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedule Arrange travel accommodations and process expense forms • Participate in HR projects (e.g. CSI initiative/ Ordering of PPE) • Must be able to manage payroll systems and to work with salaries COUNSELLING Ensure that counselling is offered to staff and management re. people matters Manage first line of grievances/disciplinaries with writing of charges/warnings etc COMMUNICATION • To assist in the editing and release of communications within the business as and when required. • Participation and involvement in end to end Events • Prepare all internal communication re. High fives/Deaths etc for proofing via Head HR • Be proactive with ideas for building and re...
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