Warehouse General Manager

Job Summary:

The General Manager (GM) will oversee the daily operations of the company, ensuring efficient and profitable management of both wholesale and retail divisions. This role requires strategic leadership, operational excellence, and commercial acumen to drive growth, optimize processes, and maintain high customer satisfaction.

Responsibilities:

• Oversee day-to-day operations across both wholesale and retail departments (warehouse/logistics and office).
• Develop and implement business strategies and plans to support growth, market penetration, and profitability.
• Monitor operational processes and ensure compliance with company policies and legal requirements (labour, health & safety, retail/wholesale trade regulations).
• Manage and optimize overall financial performance.
• Lead the sales team, set sales targets, monitor performance, and review forecasts.
• Identify market trends, customer needs, competitive threats, and new opportunities (new product lines).
• Work with the marketing/ sales team to drive product launches/ sales, etc.
• Oversee warehousing, inventory control, demand forecasting, stock rotation, and loss prevention.
• Coordinate receiving, storage, and dispatch of goods runs smoothly.
• Build, lead, and develop a high-performance team across all functions (sales, warehouse, admin).
• Set performance standards, conduct coaching, mentoring, training, and manage recruitment, retention, and succession planning.
• Maintain strong relationships with key customers (wholesale buyers, online customers), ensuring customer satisfaction and retention.
• Monitor key performance indicators (KPIs) for sales, margin, stock turnover, customer service, and operational efficiency.
• Ensure accurate accounting, invoicing, and expense control, and liaise with the finance team.

Skills and Requirements:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Ability to analyse problems and develop solutions.
• Strong leadership skills with experience managing a team.
• Detail-oriented with a focus on accuracy.
• Ability to work under pressure, meet deadlines, manage change, and drive results.
• A proven track record of successful leadership and team management.

Skills and Requirements:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.
• Ability to analyze problems and develop solutions.
• Strong leadership skills with experience managing a team.
• Detail-oriented with a focus on accuracy.
• Ability to work under pressure, meet deadlines, manage change, and drive results.
• A proven track record of successful leadership and team management.

Qualifications:

• A degree or diploma in Business Management, Supply Chain Management, or equivalent.
• 5 years of proven experience in the same or similar role in senior management within the wholesale and/or retail operations.