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Sales Customer Service Manager
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
REQUIREMENTS
DUTIES
Salary: R negotiable dependent on experience
Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
- Matric, bachelors degree / Diploma in a relevant field (e.g. Business, Marketing, Management, Business Administration, or related field Highly Advantageous
- 35 years of experience in managing sales, customer service, technical support or help desk teams
- Track record of achieving service targets, or demonstrable success in prior sales/customer-service roles
- Strong leadership and communication skills
- A proactive mindset and solution driven
- A passion for improving systems and helping people succeed
DUTIES
- Lead, mentor, and develop the help desk team to ensure high levels of performance and morale
- Set clear expectations and KPIs for help desk staff, holding them accountable for the daily actions required
- Build a culture of professionalism, accountability, and continuous improvement
- Hire new staff according to team requirements
- Train the team following quarterly reviews and where there are shortfalls in skills
- Develop and execute a help desk strategy that aligns with company goals and drives operational excellence
- Establish clear policies, procedures, and service standards to ensure consistency and high-quality support
- Document and update standard operating procedures (SOPs) to ensure consistency and compliance
- Motivate the team to consistently meet or exceed their KPIs.
- Serve as the final escalation point for critical or complex support cases
- Track and analyse key performance indicators (KPIs), including Ticket resolution times
- Prepare and present weekly reports to the Managing Directors, highlighting bottlenecks, network specific issues, and clear actions for improvement
- Conduct regular quality assurance checks to maintain service excellence
Salary: R negotiable dependent on experience
Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.executiveplacements.com/Jobs/S/Sales-Customer-Service-Manager-1244573-Job-Search-12-04-2025-04-30-40-AM.asp?sid=gumtree
Id Subtitle 1343758251
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Executive Placements
Selling for 10+ months
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If you have no experience, we have a separate trainee listing available.
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