Manager of IT Enterprise Architecture

Serve as an expert consultant for key IT projects, system integrations and system developments as the next Manager of IT Enterprise Architecture sought by a dynamic Consultancy in Cape Town. You will also act as a Senior Advisor to the Advanced IT Services Department, using technical and analytical skills to assist in detecting and solving complex IT challenges. The successful candidate must hold a suitable degree with seven years professional ICT experience in a similarly broad area of responsibility with corresponding leadership experience and at least 5 years' experience designing and developing omni channel contact center solutions and technologies. Your tech toolset should include - Genesys Engage or Genesys Cloud CCAAS platforms, Azure Cognitive Services, Google DialogueFlow and Cognigy AI, AWS/Google Hyperscalers, Citrix, SQL, MPLS, SD-WAN, VPN, HPE Cluster or similar environments, 2FA security systems, VMware Hyperconverged Infrastructure and Active Directory.

Duties:

In your capacity as senior advisor 

Keep abreast of latest developments in Genesys and Cloud technologies, in order to provide insights that will influence the technology-driven corporate omni channel IT strategy.

Expand the digital service platform by evaluating new and upcoming Genesys & Cloud features, then test and promote the concepts that will add value to business or customer experience.

Drive continuous improvements and efficiencies of existing IT services, by following the Agile methodology of Develop, Test, Release, Feedback & Improve.

Assist in the development of a holistic view of all technology in the enterprise (Enterprise Architecture Strategy) by using an Enterprise Architecture (EA) framework as guideline

General tasks -

Oversee, improve and upgrade enterprise services, software and hardware.

Assist in the scope, review and refinement of proposals that will go out on RFP to external vendors.

Cooperate with main stakeholders being e.g., IT Operations, Senior Management, Business Development, Quality and Training, Finance and Controlling, Operations Management as well as active consulting of clients.

Represent the IT Enterprise Architecture Department in meetings.

Exchange with vendors on market trends and possible wins for the business.

Support IT projects.

Control external service providers and partners.

Develop project budgets, controlling and reporting on expenditure.

Exchange and align continuously with IT Operations.

Any other IT Enterprise Architecture-related topics and duties.

Requirements:

Qualifications -

A relevant degree.

Experience/Skills -

An IT professional with at least seven years of professional ICT experience in a similarly broad area of responsibility with corresponding leadership experience.