RESPONSIBILITIES:

• Assist in managing time management operations and tasks across multiple products.
• Support process tasks and contribute to efficient execution and reporting. Participate in operation meetings and learn from experienced team members. Assist infrastructure feature teams in post-processing of incidents.
• Learn and contribute to system design requirements for stable operation. Support integration requirements for critical applications.
• Assist in planning and ensuring appropriate use of operation resources. Help implement technical lifecycle measures and identify security practices. Collaborate with product stakeholders to support development activities.
• Apply agile methods to improve operations processes.
• Engage in continuous learning and development opportunities.
• Provide support to team members and contribute to a collaborative environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or in progress).
• Minimum 1-2 years working experience in an operations team and environment.
• Experience in PowerBi, Excel, Qlik or other similar dashboard tools. (Advantageous) Experience with ServiceNow (advantageous)