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Field Sales Agent
Reason for Reporting
Company Description
Street Wallet provides a seamless solution for converting digital payments into cash within 24 hours, specifically catering to the needs of unbanked individuals in Africa. With a mission to empower financial inclusion, Street Wallet is creating a comprehensive wallet to address all customer needs beyond cash conversions. Our innovative approach helps bridge the gap for those excluded from traditional banking systems.
Role Description
This is a part-time and remote role for an Activation Specialist. The Activation Specialist will focus on onboarding, supporting, and guiding customers through the activation process for using Street Wallet’s services. Key responsibilities include resolving activation-related inquiries, providing excellent customer service, and actively contributing to process improvements. The role requires a proactive and resourceful approach to ensure a seamless and efficient onboarding experience for users.
Qualifications
Experience with customer onboarding, troubleshooting, and service support
Excellent verbal and written communication skills to deliver clear instructions and assist customers
Proficiency with CRM tools, documentation, and digital platforms for remote customer engagement
Ability to work independently, manage time effectively, and solve problems in a timely manner
Experience working with financially unbanked populations is a plus
Preferred qualifications include prior experience in customer care, technology, or FinTech industries
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