Field Sales Agent

Company Description

Street Wallet provides a seamless solution for converting digital payments into cash within 24 hours, specifically catering to the needs of unbanked individuals in Africa. With a mission to empower financial inclusion, Street Wallet is creating a comprehensive wallet to address all customer needs beyond cash conversions. Our innovative approach helps bridge the gap for those excluded from traditional banking systems.

Role Description

This is a part-time and remote role for an Activation Specialist. The Activation Specialist will focus on onboarding, supporting, and guiding customers through the activation process for using Street Wallet’s services. Key responsibilities include resolving activation-related inquiries, providing excellent customer service, and actively contributing to process improvements. The role requires a proactive and resourceful approach to ensure a seamless and efficient onboarding experience for users.

Qualifications

• Experience with customer onboarding, troubleshooting, and service support

• Excellent verbal and written communication skills to deliver clear instructions and assist customers

• Proficiency with CRM tools, documentation, and digital platforms for remote customer engagement

• Ability to work independently, manage time effectively, and solve problems in a timely manner

• Experience working with financially unbanked populations is a plus

• Preferred qualifications include prior experience in customer care, technology, or FinTech industries