Barista - Ad posted by Monezi

MAIN PURPOSE

To deliver exceptional customer service at the till points as well as artisanal beverages, thereby creating a positive, lasting impression with the customer.

KEY OUTCOMES

Demonstrates customer service

• Great communication skills in verbal, nonverbal communication that will impact the experience
• Demonstrates a friendly and helpful, can-do attitude when serving customers
• Demonstrates customer service skills and knowledge.
• Identify and resolve a customer’s needs
• Greets all customers politely as they interact
• Listens to and resolves customer complaints, suggestions, and inquiries.

Adheres to Shopkeeping disciplines

• Cleaning and sanitising work areas, utensils, and equipment.

• Maintain hygiene and cleanliness standards
• Execute all duties as per checklists, quality & traceability documentation

• Cleaning service and seating areas.
• Execute all duties as per checklists & adherence to operational standards
• Sweeps and mops the floor regularly
• Keeps the counter and dining area neat and clean.
• Compliance to Hygiene & Food Safety procedures

Management of stock

• Accountable relevant stock in their workstation.
• Ensure that the restaurant and area is well stocked
• Opening shift – truck delivery & FIFO in store along with senior team
• Restocks napkins, straws, lids, and other supplies in the dining area.
• Inventories supplies and goods with supervising manager, when necessary.

Processes till transactions effectively

• Records customer orders on an electronic POS system.
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
• Takes money from customers and provides correct change.
• Processes credit card and debit card transactions
• Tallies orders served and amount of cash received.

· High level of attention-to-detail

· Ability to work in a fast-paced environment

JOB REQUIREMENTS

· Preferably grade 12

· Minimum 1 year Cashier experience is required for this position

· Is solidly numerate.

· Can follow directions and achieve goals.

· Demonstrates strong customer service and interpersonal skills.

· Is able to communicate effectively to a variety of clientele.

ADDITIONAL CRITERIA

· Existing Cashier/Barista experience is essential

· Able and flexible to work different shifts - 6-day flexi shift roster which may be changed to suit the needs of the operation.

· Weekends, evenings and Public Holiday workdays and times is mandatory.

Email me now Ericmaqwele@woolworths.co.za

South African Citizen Only