Service Manager

Our well known automotive dealer client based in Cape Town has an opportunity for an experienced Service Manager.

Job Description

This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Position Overview

The responsibilities of a Service Manager include the following tasks:

Drive the achievement of productivity, efficiency, and customer service level index goals and objectives.

Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, the efficiency of the workshop, expense monitoring, and control, etc.

Manage escalated workshop (technical) problems accordingly, including:

Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.

Ensuring future corrective action plans to address various technical problems are implemented.

Manage and improve environmental, health, and safety standards.

Conduct departmental meetings and general aftersales meetings to ensure effective communication.

Manage the training of all service staff.

Lead, manage, attract, retain, appraise and develop staff.

Qualifications and Experience

Minimum Qualifications and Experience needed:

Senior Certificate (Grade 12) or equivalent NQF 4 qualification.

5+years’ Experience as a Service Manager

Recognised Management Diploma or Certificate – an advantage.

Qualified Motor Technician – Mandatory.

Other:

Valid, unendorsed driver’s license and the ability to competently and legitimately drive.

Computer literate

An effective understanding of financial principles, including budgeting and forecasting.

An effective understanding of relevant technology and systems.

Skills and Personal Attributes

Skills:

Have sound communication skills in English and language commonly spoken in the area (speak & write).

Interpersonal competence; effective at working with people and building relationships.

Technical, mechanical insight, and experience.

Business orientated thinking and resource management; basing decisions on business implications and KPI’s, focusing on cost-benefit considerations, and handling resources in a sustainable manner.

Good financial acumen.

People management competence, including performance management and employee development & motivation.

Problem-solving and motor vehicle fault-finding skills.

Delivering results and meeting customer expectations.

Coping with pressure

A team player

Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.

E-mail cvs to mervyn@bonafidehc.co.za