Insurance Policy Administrator

INSURANCE POLICY ADMINISTRATOR VACANCY

Vhuthuhawe Funerals is seeking a professional, organized, and detail-oriented Insurance Policy Administrator to join our dynamic and growing team. The successful candidate will play a pivotal role in managing funeral insurance policies, ensuring accurate policy administration, and maintaining strong relationships with clients and insurers.

This role is ideal for someone with strong administrative experience and skills within the insurance or financial services industry. The candidate will be required to work independently while maintaining high levels of accuracy and professionalism.

EXPERIENCE REQUIRED

• 3 -4 years’ experience in insurance policy administration or a similar role
• Experience working with insurance policies, policy amendments, renewals, and claims documentation
• Previous experience within the funeral insurance, financial services, or insurance sector will be an added advantage
• Experience working on a CRM system such as EasiPol
• Be proficient in working on Microsoft Word
• Be proficient in working on Microsoft Excel

QUALIFICATIONS (ESSENTIAL)

• Relevant qualification in Insurance, Business Administration, Finance, or a related field
• Additional training or certification in insurance administration or policy management will be beneficial
• The successful candidate must have passed matric

KEY RESPONSIBILITIES

The Insurance Policy Administrator will be responsible for:

• Administering and processing funeral insurance policies in line with company procedures
• Capturing and maintaining accurate client policy records and documentation
• Managing policy updates, renewals, amendments, and cancellations
• Ensuring all policy information is accurate, complete, and compliant with regulatory requirements
• Liaising with clients, insurers, and internal departments regarding policy information and updates
• Assisting clients with policy queries and administrative support
• Preparing and maintaining policy documentation and reports
• Ensuring that all policy records are securely stored and properly organized
• Supporting the team with general administrative duties
• Updating the CRM system and ensuring that client records are kept up to date
• The successful incumbent will be managing a team of administrators

KEY SKILLS & COMPETENCIES

• Strong administrative and organizational skills
• Excellent attention to detail and accuracy
• Good communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Professional and client-focused approach
• Ability to maintain confidentiality and professionalism when handling sensitive information

HOW TO APPLY

Interested candidates should send their CV to:

 jobs@vhuthuhawe.co.za