Customer Service Administrator

Location : Pinelands, Cape Town

Salary : R9000 - R12000 per month

Hours : 8:30am - 5:30pm

We are seeking a Customer Service Administrator to join our team. The ideal candidate will be responsible for client administration tasks, managing client queries, and handling client emails efficiently. Proficiency in Microsoft Office applications such as Word, Excel, and Teams is essential. The successful candidate should be well-organized, possess excellent communication skills, and demonstrate the ability to work independently as a self-starter.

Responsibilities:

Manage client administration tasks efficiently and accurately.

Handle client queries and concerns in a timely and professional manner.

Respond to client emails promptly and effectively.

Utilize Microsoft Office applications, including Word, Excel, and Teams, to perform administrative tasks.

Maintain accurate records of client interactions and transactions.

Collaborate with team members to ensure seamless client service delivery.

Assist in the development and implementation of customer service policies and procedures.

Identify opportunities for process improvements to enhance the customer experience.

Act as a liaison between clients and internal teams to resolve issues and address concerns.

Requirements:

Previous experience in customer service or administrative roles preferred.

Proficiency in Microsoft Office applications, including Word, Excel, and Teams.

Excellent communication skills, both verbal and written.

Strong organizational skills and attention to detail.

Ability to work independently and as part of a team.

Proactive attitude with a willingness to take initiative.

Ability to prioritize tasks and manage time effectively.

Benefits:

Competitive salary commensurate with experience.

Opportunities for professional development and career growth.

Dynamic and supportive work environment.

How to Apply:

Please submit your resume and lets us know why you are a good fit for this position.

Please send your cv to careers@mytalentsoftware.com

Include any additional information you believe would be beneficial for us to know. We look forward to reviewing your application.