Lutron Technician

Minimum Requirements

• Proven experience with Lutron products is essential.
• Minimum of 3 years experience in a technical support role within the smart home or automation industry.
• Demonstrated experience with Lutron HomeWorks for residential installations.
• Strong IP networking skills.
• Ability to read and interpret architectural drawings and lighting layouts.
• Experience in providing technical training and support to dealers or clients.
• Knowledge of RMA processes and hardware diagnostics.
• Excellent communication and interpersonal skills.
• Strong planning, organisational, and project management abilities.
• Sound decision-making and problem-solving skills.
• Results-driven with a high level of accountability and attention to detail.
• Ability to work effectively under pressure and meet tight deadlines.
• A mature, professional, and proactive approach.
• Must be able to work collaboratively within cross-functional teams.

Key Responsibilities

• Provide expert technical support across the Lutron product range.
• Deliver professional product and technical training to new and existing Lutron dealers.
• Assist with the design and specification of Lutron lighting and shading solutions.
• Develop and maintain training and technical documentation.
• Manage and coordinate Return Merchandise Authorisation (RMA) processes efficiently.
• Diagnose and report on returned hardware in accordance with Lutron warranty standards.
• Interpret architectural drawings and lighting layouts to determine hardware requirements.
• Support the dealer network with troubleshooting via telephonic, remote, and on-site assistance.
• Ensure a solid understanding of all Lutron hardware through international training programmes.
• Collaborate with internal teams to ensure seamless project execution from initial contact to project completion.
• Maintain clear, professional, and effective communication with stakeholders.
• Provide technical and design assistance on lighting and shading projects.

Core Competencies

• Technical expertise in smart home and automation systems
• Customer-focused with a commitment to service excellence
• Strong analytical and troubleshooting skills
• Excellent presentation and training abilities
• High level of professionalism and accountability
• Ability to manage multiple projects simultaneously