Inbound Coordinator

Cape TownYour responsibilities will include:Supporting the department across all required administrative and coordinative functions and duties in line with SOPs, policies, & procedures.Supporting the customer service & buying teams in resolving:Customer order queries;Complaints and associated resolution, including root cause analysis;Supplier delivery issues & queries.Ensuring customers receive their orders on time, according to expectations, and that they are proactively updated and communicated to on the status and any changes to their orders.Management of all assigned Inbound queriesProcessing created purchase orders on time, tracking these orders, and managing suppliers and delivery to ensure stock availability and delivery dateContinuous follow-up on all orders to identify unconfirmed and late shipments impacting customer orders.Managing IBTs, responding to stock availability & supplier delivery issues and liaising with the distribution centers to ensure customers receive orders on time.Attributes:Solutions-oriented, can-do attitude; self-motivatedStrong organisational & prioritisation skillsAttention to detailExcellent communication skills, both written and spokenAbility to interact with internal & external stakeholders at all levelsComfortable with change and excellent team playerComfortable with learning and adapting to new systems