Department Manager: Inbound & Outbound

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Brand: Clicks Group
Introduction
We are looking to recruit a permanent Departmental Manager: Inbound & Outbound to work within the Operations department. The role will be based at the United Pharmaceutical Distributor (UPD) in Cape Town and will report to the Operations Manager.

Job Purpose:
To manage the inbound & outbound activities, which includes receiving, stock control, supplier returns, order assembly, checking, dispatch and POD, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue.
Job Objectives
To ensure that stock is received in line with the departmental targets and SOP
To ensure that orders are assembled and checked in line with operational SOP
To ensure that orders are dispatched, as per allocated routes, on time and in full
Manage inventory to ensure stock correctness. This will include "blocked stock" SOP.
Manage supplier returns. Ensure claims are raised according to SOP and returned to supplier
To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
To manage the reverse logistics process by ensuring that pick-ups are done as per SLA's and that credit is processed as per SOP.
To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
To develop customer relationships in order to maximise the customer experience
To ensure that individual and departmental operational and cost targets are met/adhered to
To ensure that the department comply with Good Wholesale and Distribution practice; adhere to UPD SOP's Record, rectify and report errors to the Operations Manager
Qualification & Experience:
Degree/diploma in Warehousing / Transport/ Distribution
Essential: 3 Years' experience in receiving, inventory, order assembly, checking and dispatch
3 Years Industrial relationship management (desirable)
Job related knowledge and skills:
Excellent communications skills and telephone etiquette
Good Knowledge of warehouse operational procedures.
Knowledge of industrial relation management
Knowledge of Pharmaceutical industry
Knowledge of GWP
Knowledge of HR Processes and Procedures
Computer Skills
Conflict and Dispute management skills
Communications skills
Finance skills
Leading and Supervising
Delivering Results and Meeting Customer Expectations
Deciding and Initiating Action
Following Instructions and Procedures
Working with People
Persuading and Influencing
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