IT Support Engineer Rneg

Our client is a Managed Service Provider delivering IT support and cloud services. They are now expanding and looking for two people to join their team of Support Engineers. In this role, you ll spend three days a week onsite at a client’s and two days working remotely.

The Role

• When on-site with their client you will be the first point of contact for IT queries.
• Supporting desktops (primarily MacOS), laptops, mobile devices, and peripherals (printers, headsets, monitors, etc.).
• Troubleshooting Windows, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
• Managing user accounts, permissions, and password resets.
• Helping staff get the most from their meeting rooms making sure Teams/Zoom equipment is ready, set up, and running smoothly.
• Assisting with basic network troubleshooting (Wi-Fi, VPN, switches, routers).
• Using Intune and Apple Business Manager to manage and deploy devices.
• Procuring IT equipment and maintaining the asset inventory.
• Escalating complex issues to the helpdesk team or other vendors.
• Logging and managing support tickets to ensure SLAs are met.
• Performing backups

Nice to have

• Strong knowledge of macOS and Windows.
• Experience with iPhone and Android mobile phones / tablets.
• Confident supporting hardware and peripherals (including printers).
• Hands-on experience with Microsoft 365 admin.
• Familiarity with Intune and Apple Business Manager.
• IT certifications (CompTIA, Microsoft, ITIL).
• Experience with ticketing systems and remote support tools.
• Knowledge of IT asset management processes.
• Experience supporting AV/meeting room tech (Teams Rooms, Zoom Rooms).
• In exchange for your expertise, experience and enthusiasm, the company offer a highly competitive salary, support in continuing your personal and career development, a generous annual leave and contribute towards medical aid scheme. If you’re ready to take the next step, please email me at admin@hirexpectations.co.za, Enq: 081 478 7032