End User Support Technician R20 000 pm

Job Purpose:
To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.

Key Responsibilities:

• Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
• Log, track, and manage support requests through the helpdesk or ticketing system.
• Diagnose and resolve technical issues remotely and on-site.
• Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up new user accounts, devices, and access rights in accordance with company procedures.
• Assist users with password resets, account lockouts, and access-related issues.
• Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
• Perform routine maintenance, updates, and software installations.
• Daily monitoring of backup jobs to ensure success, validating data retention, and conducting regular testing to verify restoration capabilities
• Provide user training and basic guidance on systems and applications.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Assist with workstation setups, office moves, and onboarding of new employees.
• Follow IT security, backup, and data protection procedures.
• Maintain a professional, courteous, and service-oriented relationship with users.

Minimum Qualifications:

• Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage.
• 3 years’ experience in an IT support, helpdesk, or end user support environment.
• Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues.
• Strong attention to detail, problem-solving skills, and the ability to work independently, often supporting on-call or off-hours
• Good understanding of computer hardware, software, and peripheral devices.
• Basic knowledge of networks, Wi-Fi, VPN, shared drives, and printers.
• Familiarity with Active Directory, user account administration, and password management is beneficial.
• Understanding of remote support tools and troubleshooting methods.

To take your career to the next level, please email CV (No certificates) to admin@hirexpectations.co.za, Enq: Ashley 083 284 7852