Desktop Support Engineer (Tier 1/2) Rneg

Role

This job description is for a multifaceted Desktop Support Engineer (Tier 1/Tier 2) capable of supporting a hybrid environment. It includes specialized requirements for Windows PC, iOS, Linux, and data backup procedures based on common industry standards.

Key Resp

Answer support requests via ticketing system, phone, and chat, tracking issues through to resolution.

Install, configure, and troubleshoot hardware (laptops, desktops, printers) and operating systems (Windows 10/11, common Linux distributions like Ubuntu/Fedora).

Set up, configure, and troubleshoot employee iPhones, iPads, and MDM (Mobile Device Management) profiles.

Perform, monitor, and verify daily backup operations. Execute file restoration requests and manage anti-virus/endpoint security solutions.

Provide remote assistance using tools like TeamViewer, Anydesk, or Remote Desktop, especially for remote employees.

User Management - Create, update, and remove user accounts using Active Directory or Azure AD.

Maintain detailed logs of support interactions in the ticketing system and update internal knowledge base articles

Required Skills & Qualifications

CompTIA A+ or Network+ or similar technical certification.

Proven experience (4 - 7 years) as a help desk technician or similar IT support role.

Strong understanding of PC hardware components (HDD, RAM, CPU) and operating systems.

Proficiency in Windows 10/11, Linux (command-line basics), and Apple iOS.

Knowledge of backup solutions (e.g., Veeam, Acronis, or cloud-based solutions).

Basic understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.

Excellent verbal and written skills, with the ability to explain complex technical concepts to non-technical users. Salary highly negotiable based on experience or qualifications. To apply please attach Cv to admin@hirexpectations.co.za, Enq: Ashley 083 284 7852