Junior IT Support Technician

Are you passionate about technology and eager to start your career in IT? We’re looking for a Junior IT Support Technician to join our small team and provide first-line technical support to our users. For this role you’ll be based at home. This is a great opportunity for someone who enjoys problem-solving, learning on the job, and helping others with technology.

What You’ll Do
• Provide first-line technical support to clients via phone, email, remote tools, and onsite visits
• Troubleshoot hardware, software, and basic network issues across multiple client environments
• Log, track, and resolve support requests
• Set up and configure workstations, laptops, printers, and user devices for clients
• Assist with user account management, password resets, and access requests
• Support Microsoft 365, email, and other common business applications
• Maintain clear and professional communication with clients at all times
• Document issues, resolutions, and procedures accurately
• Carry out routine maintenance at clients

What We’re Looking For
• Basic understanding of IT fundamentals (hardware, operating systems, networking)
• Familiarity with Windows and macOS environments
• Strong customer service and communication skills
• Ability to work under pressure and manage multiple client requests
• Willingness to learn and adapt to different client systems and technologies
• Professional attitude and a client-first mindset
• Relevant IT qualification, certification, or studies (advantageous but not essential)


Requirements
• Strong verbal and written communication (English)
• Must have own reliable transport (car/bakkie/van)
• Must have own laptop which will be secured to access company/client data (A company laptop will be provided after a 3-month probation period)
• Must be able to work flexible hours between (08:30-17:00) on weekdays
• Reliable fiber internet at home
• Good people skills (needed for client relations)
• Presentable when seeing clients

Nice to Have
• CompTIA A+ or similar entry-level IT certification
• Experience in a helpdesk or support environment
• Exposure to Microsoft 365, Active Directory, or ticketing systems
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Exposure to general IT infrastructure

Why Join Us?
• Exposure to a wide range of technologies and client environments
• Structured learning and mentorship from experienced IT professionals
• A creative environment where your ideas/approaches matter and you’ll always be able to voice them
• Clear career progression within a growing IT support team
• Get access to the full Microsoft 365 Business software suite
• Hands-on experience that accelerates technical and professional growth
• Exposure to various interesting projects not usually handled by an IT Support Consultancy
• Supportive, small team-oriented work culture

Remuneration: R8k-R10k
Send your CV to careers@horizoncomputers.co.za