System and Operational Project Support Lead at Sas

System and Operational Project Support Lead at Sasfin Bank job in Sandown, Gauteng | CareerJunction × Location In All Categories Share This Job System and Operational Project Support Lead at Sasfin Bank Sasfin Business Banking Undisclosed Permanent Specialist position Sandown, Gauteng Posted by Sasfin Business Banking Expires in 30 days Job 2535530 - Ref SOPS - SSW Save Apply Now About the position MAIN PURPOSE OF THE JOB To support the Business Programme Manager in ensuring that our internal systems and associated processes run smoothly, required data quality standards are maintained and that the key development/project work taking place can be completed with minimal interruption to daily operations. The role also requires assistance with user and client queries and general support to members of the team. KEY AREAS OF RESPONSIBILITY/ DESCRIPTION OF TASKS Responsible for updating and fixing of data in the primary CRM system (Microsoft Dynamics). Assist with monitoring and management of data quality across various business systems.- Actively take part in application problem resolution; determine and clearly define problems and assist with system/data enhancements. Provide technical assistance to users; communicate with users (if applicable) and other technical staff to determine resolve problems timeously. Back-up as client support when key staff are not available. Respond to user / client requests in a friendly, cooperative manner; provide superior customer service and strive to improve and enhance the team's support functions. Makes recommendations for future hardware and software additions or enhancements. Work with team members and business users to define and re-design business processes and identify corresponding solution requirements. Define user requirements, create use cases and document user requirement specifications. Document presentations, functional specifications, training material and reports. Actively seek ways to apply technologies to business processes through a conceptual understanding of technology and strong business insight. Actively participate in issue resolution and escalation. Provide and assist with user training, adoption, and change management across the business. Assist with basic testing (functional and user acceptance) for projects, enhancements, and system upgrades. Perform other duties as required SKILLS/PERSONAL ATTIBUTES REQUIRED 5 years' experience in an operational support environment. 1 - 2 years administrative/financial services experience. Experience in the Forex industry will be advantageous. Comprehensive knowledge of Microsoft Dynamics. Understanding of system integration and system architecture. Experience in creating business processes. Experience in working with different stakeholders (IT, business, clients, and vendors) Experience building reports from complex data will be beneficial. Awareness of basic database structures. Good PC skills, especially in Microsoft Excel. Experience in pre