Airbnb Housekeeping & Guest Services Coordinator – Woodstock, Cape Town

Housekeeping & Guest Services Coordinator – Woodstock, Cape Town

We are looking for a reliable, detail-oriented Housekeeping & Guest Services Coordinator to personally handle all cleaning and apartment turnovers, while also managing guest communication and day-to-day issues for a short-term rental apartment in Woodstock, Cape Town. This role is hands-on and ideal for someone who takes pride in delivering spotless, hotel-quality cleaning and exceptional guest service.

Key Responsibilities:

• Complete full cleaning and turnover of the apartment between guest stays, ensuring hotel-level presentation.

• Restock essentials (toiletries, amenities, consumables) and report low inventory.

• Assist with guest check-ins and check-outs when required.

• Respond promptly and professionally to guest messages, concerns, and complaints.

• Identify and report maintenance issues; coordinate minor repairs when needed.

• Conduct regular inspections to maintain the apartment in excellent condition.

• Communicate operational updates or guest issues to the host/owner.

Requirements:

• Proven experience in housekeeping, cleaning, or short-term rental management (e.g., Airbnb, Booking.com etc.)

• Strong attention to detail and a high standard of cleanliness.

• Excellent communication and problem-solving skills.

• Fluent in English; isiXhosa and Afrikaans are a strong plus.

• Ability to work independently and manage time efficiently.

• Flexible availability, including weekends and public holidays.

• Based in Cape Town with reliable transport to Woodstock.

• At least two contactable references required.

• Only individuals can apply. NO cleaning companies or airbnb management companies
  

Compensation:
Remuneration is negotiable, based on experience and responsibilities.

If you are dependable, proactive, and committed to delivering an exceptional guest experience, please send a short introduction along with your experience and availability.

Please email cv to: canopy.propco@gmail.com