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Fast Food Operations Manager
Reason for Reporting
Responsibilities
Operational Management
Oversee the performance and operations of multiple QSR stores within a designated region.
Ensure compliance with company policies, brand standards, SOPs, and food safety regulations.
Conduct regular store visits, inspections, and audits to ensure operational consistency.
Implement operational improvements to enhance customer experience and operational efficiency.
Financial Performance
Drive store profitability by monitoring sales performance, cost controls, and budget adherence.
Analyse monthly store P&Ls and implement action plans to improve financial outcomes.
Forecast staffing needs, stock levels, and operational expenses.
People Leadership
Lead, mentor, and motivate Store Managers and their teams.
Recruit, train, and develop high-performing staff across multiple outlets.
Manage performance, conduct coaching sessions, and enforce disciplinary actions when necessary.
Foster a culture of accountability, teamwork, and customer-centric service.
Customer Experience
Champion and maintain high levels of customer satisfaction across all stores.
Resolve escalated customer complaints and ensure prompt corrective actions.
Ensure stores deliver consistent, high-quality food a
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