MICE Manager

Duties:

Coordinate, arrange and confirm all group logistics/requirements pre-arrival, during stay and post-departure.
Collect information and create detailed itinerary or working documents for all groups and events ensuring all operations departments are updated of the requirements and any changes made.
Host clients for regular FAM trips and site inspections and ensuring they are well educated on the lodge various facilities, varied offerings, and capabilities.
Bringing in and following up on new leads and conversion of group bookings.
Promote and actively sell activities at the lodge to increase revenues while enhancing guests satisfaction.
Maintain strong relationships with all high producing PCOs, agents, corporate clients, and other trade partners to ensure their needs are always fulfilled.

Requirements:

Hospitality or Event Management diploma from a reputable institution or academy.
Minimum 3-years experience as a MICE Manager, Banqueting Co-ordinator, or Guest Relations Manager in a 5-star environment.
Be well informed about the trends in hospitality, changing guest needs and behaviour, and developments in other industries.
Creative minded and committed with meticulous attention to detail with regards to event logistics planning.
Strong people skills, and diplomacy in handling complaints
Proficient English communication skills, an international language an added advantage.
Highly presentable with balanced emotional intellect.
Flexibility in working hours (evening and weekends) while hosting events.