General Manager - St James Retirement Hotel NGO

Role Overview: Lead all operational functions of The St James, reporting to the Board of Directors. You will guide strategic planning, ensure financial and operational sustainability, and uphold regulatory compliance, all while championing our mission. Key Responsibilities

• Strategic Leadership: Partner with the Board on developing and executing annual and long-term strategies.

• Operations Management: Oversee all operational aspects, ensuring regulatory compliance under the Older Persons Act, POPI Act, and health and safety frameworks.

• Human Resources: Recruit, lead, and develop a multidisciplinary team; oversee performance reviews and training.

• Financial Oversight: Manage budgets, prepare management accounts, and maintain cost-effective operations.

• Property & Facilities: Ensure facility integrity, maintenance, and enhancements aligned with resident needs.

• Marketing & Engagement: Execute marketing initiatives to maintain high occupancy and nurture robust relations with residents, families, and the community.

Qualifications & Experience

• Bachelor’s degree in Healthcare Administration, Business Management, Social Work, or related field.

• At least 5 years of leadership experience in elder care or retirement home management.

• Expertise in healthcare regulations, HR systems, and financial oversight.

• Retirement facility management experience preferred.

Skills & Competencies

• Strong leadership with people management and performance-driven focus.

• Exceptional communication and interpersonal skills.

• Financial literacy, budgeting, and resource optimization skills.

• Strategic thinker with strong problem-solving ability.

• Proficient in MS Office (Excel, Word); experience with accounting and payroll software

Ideal Leadership Traits

• Empathetic & Person-Centered: Prioritizes dignity, respect, and emotional support for residents and staff.

• Mission-Driven: Fully aligned with The St James’s values of care, community, and integrity.

• Inspirational: Motivates and unites multidisciplinary teams toward shared goals.

• Strategic Visionary: Balances forward-thinking innovation with practical execution.

• Adaptable & Resilient: Navigates regulatory changes and operational challenges with composure.

• Community-Focused: Builds trust and positive relationships with families, stakeholders, and partners.

Why Join Us?

• Lead a purpose-driven non-profit organisation with a strong community ethos.

• Make a tangible difference in seniors’ lives every day.

• Enjoy a competitive salary and benefits package.

• Please visit the website for additional information: https://stjamesretirement.co.za

How to Apply

Send your CV and motivational letter describing why you would be the best fit for this role to kerryannives6@gmail.com by 30-01-2026. If you do not receive feedback within 2 weeks of application please consider your application unsuccessful.