Franchise Operations Manager (JB1419)

Franchise Operations Manager (JB1419) Mthatha, Eastern Cape Market Related depending on experience. Benefits include Pension fund and onsite accommodation Our client, a well-established and busy restaurant, is seeking the assistance of an Operations Manager to manage the business to maximize profitability, maintain operational standards, ensure excellent customer service and compliance with OHS Act. Minimum Requirements:Matric or equivalentFluency in English, Xhosa will be advantageousComputer knowledgePrevious experience within a franchise environment essentialMinimum of 8 years’ experience in a restaurant environmentMinimum of 3 years’ experience in the role of a restaurant ManagerExtensive computer experience and proficiency with MS Office, Excel, Word, OutlookPilot – proficient in all aspects of the systemExperience with hospitality-related computer software systemsExperience in hospitality industry standards and proceduresExperience with financial reporting, and monitoring performance against budgets ResponsibilitiesExecute daily tasks and work instructions according to relevant procedures and instructionsAchieve and or exceed all financial budgetsComply with all relevant management reporting processesManage all the financial procedures of the restaurantManage the restaurants stock levels to required standardsControl and manage food costs and ensure that stipulated costs of sales are achievedEnsure agreed upon budgets are achievedEnsure all operational standards are implemented in the restaurant as required by FranchisorComply with all relevant checklists and evaluations as set out by Franchisor & OwnerEnsure excellent customer serviceManage and ensure proper maintenance and cleanliness of all restaurant facilitiesEnsure knowledge of restaurant policies and services.All front office activities are effectively coordinated and resolve customer complaints and problemsManage staff’s time and attendanceManage staff’s performance standards & adhere to company timeframes for performance managementAchieve required training standards and targetsManage the recruitment process for all vacancies that ariseEnsure adherence to the company’s disciplinary code and proceduresSubmit all related salary information to Payroll Administrator on or before deadline datesComply with Franchisor’s & Government health &safety requirementsEnsure appointed Health & Safety Officer complies with all safety standards and regulationsPerform all duties, within your vocational abilities, as requestedCarry out any other ad hoc duties as and when required by managementEnsure high-quality standards of work are adhered to at all timesAll the above responsibilities are performed according to the Brand’s Operational Standards Candidates willing to relocate will be considered