Operations Manager

Leading Medical Service provider requires :

• The Operations Manager is responsible for the WorkSafe operations and service delivery in accordance with client contract and expectations and in line with the established the company WorkSafe systems, policies and procedures.
• • This position is responsible for building and maintaining efficient delivery of services to allocated clients, ensuring that systems and human resources are in place to meet the changing needs of the business.
• • The Operations Manager will also closely liaise/interact with the client’s direct operational contact person(s) to ensure services are delivered as per contract and to build relationships.
• • This position will also function as a primary escalation point from clients on service delivery failures and to ensure appropriate action taken.

Required Qualifications

• • Minimum Grade 12.
• • Tertiary Qualification preferable.

Required Language

• • Excellent written and spoken English and French.

• Required Work Experience

  • • Minimum of five years of operational experience in a services company. Experience within Intl. SOS advantageous.
  • • Minimum of 3 years of direct responsibility for producing client deliverables and managing client relationships.
  • • Proven experience in leading and managing an operational service delivery team.
  • • Experience with complaint handling and service level management.
  • • Proven ability to communicate effectively and act with internal and external stakeholders.
  • • Track record of producing results both independently and as part of a team.

   

• Consider your application unsuccessful should you not be contacted within 7 working days.
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