POLICY RETENTIONS CONSULTANT

Bidvest Insurance was founded in 1997 and provides niche value added products to customers through its Direct Channel which operates via call centres, as well as its Affinity Channel that partners with distribution networks. Our products are designed to protect consumers and deliver exceptional service levels when our customers need us most, so that we can deliver on our purpose ‘To protect everyday South Africans, against foreseeable events and their financial losses, so that we can all contribute to a better South Africa’. We have successfully expanded and evolved through our dedicated commitment to our values, customers, partners, and staff. Interested individuals looking to join Bidvest Insurance can expect to join a young and energetic team that challenge convention and who are intent on building long term relationships with all stakeholders. Being a part of Bidvest, one of South Africa’s leading services, trading and distribution groups, your career aspirations with us are only limited by your own imagination. The Policy Retentions Consultant will be responsible for timely and effective contacting of all customers who have not paid their insurance premiums or intend cancelling their Bidvest Insurance products, with the aim of arranging alternate premium collection dates or retaining customers. * The consultant must have strong selling abilities * Ability to convince customers that products meet their needs * Must have upsell and Cross sell capabilities * Ability to accurately assess customer needs and deal with objections that may arise * Ability to feedback issues of compliance and insurer requirements to sales consultants. * Must have the ability to re-sell products should customer wish to cancel. * Liaising with correct departments to resolve any administration issues and following up until resolution.  *  Ability to handle a high quantity of policies in an efficient & timely manner. * Attention to detail necessary. * Provide feedback to management with regards to any risks posed to the business. * Maintain and develop professional telephone skills and ensure compliance * Daily administration. * Degree Grade 12 /Matric * RE Qualification Essential * FAIS Compliant- Minimum 60 Credits * Minimum 1 Year Retentions Sales Experience * Minimum 3 years’ successful experience in an insurance/ financial services environment. * Experience in an inbound/outbound call centre environment * Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive. * Computer literate – MS Word, Excel, Outlook, and CRM knowledge/experience. * Motor Industry experience would be an advantage. * Excellent negotiating and closing skills  * Confident and assertive. * Ability to work under pressure.  Basic + Commission * Degree Grade 12 /Matric * RE Qualification Essential * FAIS Compliant- Minimum 60 Credits *