Facilitator Umhlanga

To design and deliver training/facilitation in line with the company and client objectives. To learn and continuously develop the content and delivery styles required to train new and existing employees. Be able to confidently deliver required courses with exceptional product and skills knowledge passed on to all training groups. * To work with the project manager and relevant Seta to understand the programmes and the project deliverables * Design, develop, facilitate training programmes based on the needs of the Seta and the company * Be able to develop, update and arrange material fit for new starters and also existing employees * Delivery of all required tasks in the specified timescales aligned to business objectives * On the floor coaching and floor support to the Operation where necessary and when required * Ensure timeous completion and submission of all Training Documentation (marking registers, reports etc.) to Skills development Manager * Adhere to all Departmental policies and procedures * Ensure company values and standards are portrayed through effective management of training groups * Motivate and develop trainees to perform at the required standards for both existing and new trainees * Manage training groups aligned to HR policies and procedures * Communicate feedback on training groups and material effectively * Work closely with Skills Development Managers  to ensure continuous personal development * Familiarise yourself with all content changes/training design and methodology * Knowledge of Skills Development Legislation * Flexibility to accommodate a 24/7 365 day working environment * Manage and maintain in-house training facilities and equipment   *Competencies, Skills and Abilities:*   * Experience in training facilitation, design and delivery * Excellent communication skills (in English) * People Skills & Relationship building skills * Good command of the MS Office suite * Public speaking and presentation skills * Facilitation skills * Junior Management skills * Upskill and develop learners who are entering the call centre environment   Market Related   *Competencies, Skills and Abilities:*   * Experience in training facilitation, design and delivery * Excellent communication skills (in English) * People Skills & Relationship building skills * Good command of the MS Office suite * Public speaking and presentation skills * Facilitation skills * Junior Management skills * Upskill and develop learners who are entering the call centre environment