General Worker Jobs in Sandton

Infrastructure & Facilities Coordinator

Description

This position will serve to co-ordinate and undertake the effective functioning of the asset management processes based on required internal control measures, including co-ordinating the procurement of day-to-day goods and services for CallForce.

MAIN AREAS OF RESPONSIBILITY

ASSET Management

? Ensure that all assets are insured and damages to assets are claimed on time

? Ensure all assets are recorded and barcoded in the asset register

? Perform physical asset verification and submit reports.

? Establish the asset management capability of the organisation

? Monitor and review the capturing of all physical assets in the physical asset management register

? Monitor and review the allocation of assets in accordance with the relevant policy and procedures

? Manage the determination of the asset allocation according to policy and procedure of the organisation

? Manage capturing of asset information on the inventory list (room list) of the asset holder

? Make follow up on missing assets to ensure that they are accounted for

? Manage the performance of asset verification according to prescribed time frames,

? Compile reports on the state of assets,

? Manage the disposal/returns process.

? Follow asset management procedure for all assets delivered as per policy and procedure – updated asset registers at all times.

? Work Closely with IT and Finance managers and regularly update status and report on asset management progress.

INFRASTRUCTURE

? Facilitate all Infrastructure related builds, repairs, changes and general office maintenance.

? Build a database of contacts for services and products for all regions. CPT, DBN & JHB

? Assist in any other Facilities related responsibilities as advised by the Infrastructure Manager

? Daily Floor walks in CPT – weekly with video call to JHB and DBN.

? Ensure that all lights are always in working condition, replace where necessary.

? Ensure that all Doors are locked and in working condition

? Maintain a Health and Safety compliant work environment

PROCUREMENT

? Intermediate role, responsible for receiving all IT and Facilities related procurement requests (not limited to)

? Validate all procurement requirements based on available stockpiles held on each site

? Validate all procurement requests based on business justification and approval from a senior manager.

? Define procurement process and communicate to all business units

? Work closely with Finance on all procurement requests and ensure that all procured items are added to the asset lists once received and distributed and updated accordingly.

? ...

Must be a qualified diesel and or petrol mechanic / technician 

Must have certificates to prove same. 

Must have Matric

Must be South African Citizen

Residing in Gauteng

Requirements :

Previous experience in the following brands advantageous – Volvo or at least with luxury brands

Petrol / Diesel Qualified Technician

Minimum 5-year workshop experience

Matric / Grade 12

Technically minded

Diagnose vehicle mechanical faults and repair requirements accurately

Diagnose vehicle electrical faults and repair requirements

Conclude job card/s accurately for all workshop activities

Complete root cause analysis of major component failures

Maintain levels of productivity and efficiency as instructed

Firm Knowledge of industry standards and etiquette

Self-starter and self-organizer

Ability to speak, read and write Afrikaans & English

Salary and Package will be discussed when interviewed

At CallForce, we are dedicated to creating a positive, collaborative, and engaging workplace. We believe that our HR professionals are instrumental in achieving this vision. If you're passionate about HR, eager to make a difference, and excited to be part of a team that values your contributions, we want to hear from you!

Our Ideal candidate would have experience with Human Resources functions within the BPO sector, including recruitment, onboarding, training, employee relations, and compliance.

Key Responsibilities:

Recruitment and Staffing:

• Collaborate with hiring managers to identify staffing needs and create job descriptions.
• Source, screen, and interview candidates for senior level positions.
• Conduct reference checks and background screenings.
• Manage the end-to-end recruitment process, including offer letters and onboarding.

Onboarding and Training:

• Develop and implement onboarding programs for employees.
• Ensure that new hires have access to necessary resources and tools for success.

Employee Relations:

• Address employee inquiries, concerns, and conflicts in a timely and professional manner.
• Promote a positive and inclusive work environment.
• Conduct exit interviews and analyse data to identify areas for improvement.

Performance Management:

• Implement performance management processes, including setting goals, conducting evaluations, and providing feedback.
• Recognize and reward exceptional performance.
• Identify opportunities for coaching and development.

Compliance and Policy Enforcement:

• Ensure compliance with HR policies, labor laws, and regulations.
• Monitor attendance, leave requests, and timekeeping.
• Investigate and resolve issues related to employee conduct and performance.

Data Management:

• Maintain accurate and organized employee records.
• Generate HR reports and analyse data to inform decision-making.
• Keep up-to-date records of training and certifications.

Qualifications:

• Human Resources, business administration qualification, or a related field.
• 1 year experience in HR functions, preferably in a BPO or similar environment.
• Knowledge of HR policies, labor laws, and best practices.
• Ability to handle sensitive information with confidentiality.
• Proficiency (HR)software.
• Familiarity with BPO operations and the unique HR challenges in this environment is a plus.

Ready to embark on this exciting journey with us? Submit your applications today. We look forward to getting to know you and learning about the unique skills and experiences you can bring to our team.

Insurance Sales Consultant

CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities.

Your sales experience in the insurance industry and your ability to meet targets will support your success in this role.

Key Responsibilities:

• You will guide clients through their insurance journey, offering them the security they need for their future.
• Transform cold calls and customer inquiries into warm conversations, actively listening to identify their unique insurance needs.
• Piece together the perfect insurance solutions, matching clients with the right coverage to safeguard their homes, vehicles, health, and loved ones.
• Utilize your exceptional sales skills to navigate the insurance landscape, hitting and surpassing sales targets.
• Provide top-tier customer service, ensuring client satisfaction through clear, understandable explanations of complex insurance concepts.

You Must have

• Grade 12
• Clear Criminal and ITC records
• 1+ years of short-term insurance sales experience
• Excellent command of English (both verbal & written)
• Good knowledge of insurance products
• Must comply with FAIS fit and proper requirements.
• RE 5 (highly advantageous)

What's in it for You:

• Competitive base salary of R7000pm, Plus R500pm Attendance bonus and a lucrative commission structure.
• Weekly and monthly incentives.
• Comprehensive training and ongoing professional development.
• A vibrant, energetic team and a supportive work environment.
• Opportunities for career growth within our expanding organization.
• A chance to make a real difference in the lives of our clients.

Requirements:

• Understand business requirements in the BI context and design data models to transform raw data into meaningful insights.
• Create dashboards and interactive visual reports using Power BI
• Identify key performance indicators (KPIs) with clear objectives and consistently monitor those.
• Analysing data and present data through reports that aid decision-making.
• Convert business requirements into technical specifications and decide timeline to accomplish.
• Create relationships between data and develop tabular and other multidimensional data models.
• Chart creation and data documentation explaining algorithms, parameters, models, and relations.
• Design, develop, test, and deploy Power BI scripts and perform detailed analytics.
• Perform DAX queries and functions in Power BI
• Analyse current ETL process, define and design new systems.
• Redefine and make technical/strategic changes to enhance existing Business Intelligence systems.
• Create customize charts and custom calculations as per requirements.
• Design, develop and deploy business intelligence solutions as per needs.
• SQL querying for best results, use of filters and graphs for better understanding of data
• Work with users and team members at all levels for performance improvement and suggestions

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader.

The Social Media Team Leader is responsible for managing a team of customer service social media specialist who are recovering poor service experiences for customers that rate Vodapay service surveys on the App, Tobi and live chat. Our ideal candidate should have strong leadership skills, a deep understanding of social media platforms, and the ability to adapt to the rapidly changing digital landscape. Additionally, creativity, analytical thinking, and the ability to manage and prioritize multiple tasks are essential for success in this role.

Responsibilities

• Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development.
• Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service.
• Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make data-driven decisions. Share performance reports with the team and senior management.
• Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency.
• Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues.
• Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge.

Minimum Requirements

• Matric
• 2+ years’ experience as a Customer Service Team Leader on social media/retails campaigns
• Good career track record
• Knowledge of telecoms / Technology /Digital industry desirable
• Excellent written and verbal communication
• Proficiency in Excel and PowerPoint

Become a vital part of a dynamic, passionate, and results-oriented team!

Customer Care Team Leader

CallForce is an award-winning BPO service provider delivering innovative and customised
contact centre solutions from South Africa to the global market. Join us as a consultant and
be part of a thriving team with many career development opportunities.

Responsibilities
• To guide and support team members
• Driving operational and technological efficiencies within the team
• Handling difficult customer complaints or enquiries
• Drive quality control and ensure corrective action are taken where required
• Analyse performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that       appropriate action is taken.
• Forecasting capacity against plan on a weekly/monthly basis
• Ensure adherence to the operational policies and procedures
• Participating in the recruitment and selection of staff
• Monitor performance on regular basis and provide constructive feedback
• Pro-actively encourage high performance at all times
• Ensure all staff issues are dealt with appropriately and within a timely fashion
• Ensure all daily, weekly and monthly workloads are completed
• Motivating, developing and retaining staff
• Identifying staff training needs and planning of training sessions
• Adhering to all HR policies and procedures
• Monitor performance on regular basis and provide constructive feedback

Requirements
• Min 2+ years customer service team leader experience
• Strong sales ability & ability to handle client objections
• Proven track record of meeting targets
• Excellent communication skills in English & 1 other language
• Background in telecommunications will be an advantage
• Clear criminal records
• Strong analytical and problem-solving skills.
• Able to work in a fast paced environment

Should you not hear from us within 14 days of applying, kindly consider your
application unsuccessful for this role.

Callforce success is all down to our people. And now we’re looking for outstanding salesman to join the best team in the business. If you’re ready to take your sales career to the next level, get paid for every sale and enjoy the kind of career development opportunities that come with every role at Callforce, we’d love to hear from you.

With a starting salary of R7000, and an uncapped commission scheme that kicks in from your very first sale.

You will be taking on the US market!!

Grow your sales career:

When our people grow, so does our business. That’s why we’ll give you everything you need to achieve your career ambitions.

What you’ll do as a Salesman:

We’re driven to find the best solutions for all our customers, and you’ll help to make that happen.

• You’ll make outbound calls to our existing customers, identifying opportunities to create a package that saves them time and money through our unique One Bill solution.
• You’ll take a consultative sales approach, building your sales pipeline through straightforward, open, and honest conversations with our customers, getting a real understanding of their needs and how these change over time.
• You’ll achieve all of this as part of a wider team that’s inclusive, celebrates each other’s success together and supports all of us to be the best we can be.

Education and Experience:

• Matric
• 60% English language proficiency
• Minimum 2-3 years hardcore outbound sales experience within an international center is required (COLD CALLING)
• Hardcore sales
• Typing speed of minimum 35 wpm

Key Competencies and Skills:

• Excellent communication skills
• Persuasiveness
• Negotiation skills
• Salary Per productive hour, shift and travel allowance provided and incentives.

Working Hours:

• Rotational shifts from 15h00pm – 04h00am (US HOURS)
• Transport provided
• Nightshift allowance

If you do not hear from us within 14 working days, please consider your application unsuccessful.

All successful candidates will be subject to pre-employment checks.

Attach those CV’s and GOODLUCK!!! (:

Successful candidates will receive full product and systems training. Successful candidates would also need to work in an office environment, on USA time zones.

High earning potential! Earn R20K+ including commission in Leading Telco – Durban

We are looking for money-driven SALES GURUS to join our high performing sales team in a telecommunications Leader. If you are passionate, tenacious and love making money, then this is for you!

During a Typical Day, you’ll:

• Call pre-qualified clients existing and new customers to sell variety of Telco and Data products & services
• Offer professional advice to clients for upgrades
• Set up new customer accounts and update database
• Keep up to date and fully informed on product comparisons and new products

What you get:

• Excellent earning potential
• Brilliant training and support
• Fun at work every day – cash prizes, vouchers, branded luxury goods
• Instant cash prizes and other incentives

Requirements:

• 6 -12 months telesales experience
• Grade 11 or 12
• No criminal record

Working Hours

• Monday to Friday & alternate Saturdays

Location

• Durban Central

WhatsApp our team on 062 787 7886

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.

We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.

Key Responsibilities:

Talent Acquisition:

• Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.
• Develop and execute effective recruitment strategies to attract qualified candidates.
• Source candidates through various channels, including job boards, social media, professional networks, and referrals.
• Ensure compliance with employment laws and regulations in the recruitment process.

Screening and Selection:

• Review resumes and applications to identify qualified candidates.
• Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit.
• Coordinate and conduct in-person or virtual interviews with hiring managers.

Candidate Assessment:

• Administer skills tests, assessments, and background checks as needed.
• Evaluate candidates' technical skills, language proficiency, and suitability for specific roles.

Offer and Onboarding:

• Extend job offers to selected candidates and negotiate compensation and employment terms.
• Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.

Qualifications:

• Proven experience as a recruiter, with at least 3+ years of experience in BPO or related industries.
• Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etc
• Strong knowledge of recruitment best practices, including sourcing techniques and assessment methods.
• Proficiency in using applicant tracking systems (ATS)
• Excellent communication and interpersonal skills.
• Ability to manage multiple recruitment projects and prioritize tasks effectively.

As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.