Admin Assistant

Grade 12 / NQF level 4 or equivalent
Minimum of 2 years experience as an administrator or a similar role in a medium to large organisation with exposure to the capturing of related information and other administrative duties.
Comprehensive understanding of the Laundry / Production process
Comprehensive understanding of quality management systems e.g. (ISO 9001) and the
implementation and management thereof.
Comprehensive understanding of all related legislation and ability to ensure compliance to relevant
legislation
Comprehensive knowledge and understanding of administrative requirements and systems relating
to the training documents / customer surveys etc.
Update weekly sales figures on spreadsheet
Update shortages on a daily basis on spreadsheet
Maintain confidential records on file
Take minutes during sales meetings and distribution thereof
Data capturing
Basic understanding of customer relationship management / servicing customers / dealing with
customer queries / dealing with customer enquiries
Ability to verify accuracy of information received, identify variances, provide feedback to relevant
person as per requirements
Ability to manually capture information regarding customer complaints / training information on
logbook on a daily / weekly basis
Ability to manage customer complaints / enquiries regarding discrepancies / shortages / late
deliveries / damages in an applicable manner
Ability to assist in the Audit process and adhere to the QMS policy and procedure as per relevant
standard operating procedure
Ability to coordinate and facilitate training programs / sessions and ensure training documents are
prepared and implement as per relevant standard operating procedures
Proficient computer literacy on MS Word, MS Excel, MS Outlook and company related software
system
Excellent interpersonal skills, and the ability to communicate effectively in English, both verbally and
in written