Lodge Manager

Lodge Manager

Location: Northern KZN, South Africa

OUTPUTS

• Meet every guest and ensure they know who is looking after them
• Ensuring all organizational requirements around delivering the best guest experience at the Lodge is planned for and executed on a daily basis
• Ensure our brand standards are always maintained in all areas that make up the guest experience
• Represent the company’s brand in appearance and behaviour
• Create an environment where the company culture is fostered
• Innovate new ideas and ways to edge the brand and improve
• Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
• Ensure that training & development of staff is coordinated and planned according to your budgets
• Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
• Ensure the company’s Hospitality DNA is known by all
• Relieve for the General Manager when on leave
• Hosting
• Taking the lead on groups, VIP repeat guests and host all agents and operators

KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)

• At least 5 years relevant experience in a 5 star operation
• Managerial experience
• Company Knowledge
• Valid unendorsed SA driver’s license essential

SKILLS REQUIRED

• MS office knowledge is a requirement
• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Must be able to cope under pressure to meet guests needs
• Leadership
• Organizational abilities
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delight

This is a permanent live-in position, based at a Lodge in Northern KZN, South Africa

Should you wish to apply for this position, please email your latest CV and motivation to diane@abcworldwide.com