Store Manager Pietermaritzburg

Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager. *Job Purpose:* * To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.  *Job Objectives:* * To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required. * To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration. * To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image. * To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. * To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed. * To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR. * To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets. * To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised. * To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities. * To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. * To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. * To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. *Education and Experience Requirements:* * Essential: Grade 12 (Maths 50% and English 50%) * Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants) * Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management