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Dispatch Manager
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2 years ago4731 views
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General Details
Description
Dispatch Manager
We are looking for a Dispatch Manager with a minimum of five years’ experience preferred. The ability to work proficiently on Excel, Word, Outlook, Docuware and Sage. Candidate should possess good verbal and written communication skills, strong math skills and be able to multi-task between several projects.
Duties and Responsibilities
Booking of trucks, both local and export
Generate pack lists for each shipment from Sage
Issue pack lists to the logistics team and stores for load preparations
Issue dispatch notes from Sage or manual dispatches
Organise GA drawings with the drawings team for each project
Plan loads with the logistics team single and multiple
Issue site maps, site locations to the drivers
Constant contact with local and export drivers until goods are delivered to site
Process and issue dispatch notes for trucks loaded
Obtain export clearing agents details for each export project
Emailing clients, transporters and clearing agents the export documents
Process commercial invoices, pack lists, process letter and SADC documents
Process local and export delivery invoices with POD’s
Receipting of local and export delivery invoices on Sage after approvals by the CEO
Ship materials from Sage after delivery of projects to site
Scanning of transport POD’s and invoices, local and export to Docuware
Assist clients with queries upon delivery of goods to site
Constant contact with the logistics team whilst loading of trucks
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgxOTg0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210664&xid=1109_81984
Id Subtitle 1081321507
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1. Key Performance Indicators:
Customer Service
Measure & Improve Customer Service levels and Customer Satisfaction for all Linehaul clients incl all new clients.Establish productive, professional relationships with key personnel in assigned customer accounts.Forms part of the team around solution development efforts that best addresses customers needs, coordinating with Linehaul Ops, X Dock/Secondary networks, Commercial & any other related support functions.Setting up and ensuring clear communication channels exist between, Internal as well as external stakeholders.Manage all aspects of clients - Key Accounts. ensure customer stats are prepared and updated as required.Conduct regular customer visits and provide updates and reports as required.Manage and maintain customer relationships as best as possible and as mandated by Exec.
KPIs
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Participate in canvasing clients and developing the customer development playbookOnboarding new clients & ad hoc clientsAssisting in finding ad hoc linehaul opportunities.Seek 4pl opportunities and manage customers and suppliers
Billing & Delivery Notes
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Excellent opportunity for a Merchandiser to join this strong Market leader in the Alcoholic Beverage FMCG Industry! This role will be based in Pietermaritzburg.
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EFFECTIVE ADMINISTRATION
Submit required documents to the respective department on time including Proof of Delivery (POD), new account opening and trading term agreement as per the SOPManage and care for company assets issued to you for business useSubmit all expense reports on time as per SOP
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