Telephonic Interviewer: Customer Experience - Cont

Does your phone bill reflect your love to connect with people, and the source of your partner’s biggest gripe? Are you described by your friends as the go-to person because they trust you? Does any of the above apply to you??
As researchers, we are tasked with the responsibility to unpack customers’ experience through their eyes. The Consumer Psychology Lab differentiates itself because we connect, listen (hear) and intelligently provide that space to share thoughts, experiences and suggestions for improvement through our talented, skilled, passionate and committed interviewer team.
If you have exceptional interpersonal and communication skills, and a passion for customer experience, we want to hear from you!
We require a researcher to manage a portfolio conducting in-depth telephonic customer experience interviews, working flexible hours, from home.
You will only need a telephone, internet connectivity, your passion for customer experience and commit to weekly interview volume targets
Responsibilities include:
•Conduct telephonic interviews (in-depth) on an ongoing basis with the aim of connecting with customers and skilfully obtaining their stories, expectations and impact on their level of loyalty to the brand
•Commit to and fulfil the agreed targets
•Record and transcribe interviews to an online portal for coding purposes, capturing the essence of the customer’s feedback.
Requirements and qualifications:
•Graduate (preferably in human sciences: psychology, journalism, human resources, education etc)
•Minimum eight years’ WORK experience
•Minimum two years relevant experience in customer experience market research
Skills required:
•Excellent, proven English writing and verbal skills are essential
•Proven experience in a telephonic sales, interviewing or service problem-solving environment
Personal skills/attributes:
•Energetic, passionate and curious mindset
•Strong ‘people’ skills
•Self-motivated and a self-starter
•Able to work independently and is adaptable
•Comfortable working on the phone as a primary communication medium
•Deadline or target driven
•High emotional intelligence and business acumen
•Empathy
•Drive to develop personal (self)growth
We provide compulsory two-week training for successful candidates and ongoing coaching and support.
No application will be accepted if the minimum requirements are not met. If you have not heard back from us in 72 hours, please consider your application as unsuccessful.